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My dyson dc40 wont glide on new carpet - Dyson Vacuums

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Posted on Jan 02, 2017

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Official advice and support for Dyson technology

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    SOURCE: Will onboard attachments from Dyson DC33 fit Dyson DC40?

    Hi CharlieFelicia, it's Jack at Dyson.

    DC33 and DC40 include very similar onboard tools - a Stair tool, and a Combination tool. These share our click-fit connection design, so the tools from DC33 should fit to the end of DC40's wand, and also directly to the hose cuff for cleaning in confined spaces.


    I hope this information helps. If you'd like further assistance, you're welcome to contact the Dyson Customer Helpline directly. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Posted on May 15, 2015


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    on Aug 19, 2013 | Dyson DC40 Multi Floor Upright Vacuum

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    Can the suction be adjusted manually as it is too powerful on my carpets

    returns are up to the place of purchase. we can not answer that for them. contact the place of purchase.

    the suction can not be adjusted.

    Jun 25, 2016 | Dyson DC40 Multi-floor Vacuum DC40

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    DC40. How can I reduce suction?

    I don't think that you can. What does the handbook say?

    Jul 09, 2015 | Dyson Vacuums

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    Brand new dyson DC40 has no suction at bottom

    Hi Marin, it's Jack at Dyson.

    DC40 is a powerful mid-size Dyson upright vacuums, and we wouldn't expect you to have any concerns about performance on hard flooring or carpet. As long as the machine is used and maintained as described in the User guide we would not anticipate a change in performance, and we're on hand to help if Dyson owners need assistance.

    It's important to note that for effective pickup, the cleaner head needs to form a close seal with the floor surface. Simply placing a hand under the cleaner head does not give an accurate idea of suction as you're not creating a seal, as you would be when you place your hand right across the end of the wand or hose. If you turn on and recline the vacuum, turn off the brush bar then lower the cleaner head onto something like a sheet of newspaper, you should see the newspaper held tightly against the soleplate by the vacuum's powerful suction.

    We're keen to discuss this with you, and to help ensure your DC40 is working as well as it should be. Please email your full contact details to my colleagues at, and one of our experts will be in touch as soon as possible to provide further assistance.

    Feb 14, 2015 | Dyson DC40 Animal Upright Vacuum -...

    1 Answer


    Hi there, it's Jack at Dyson.

    As with many Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. To reset your machine, please follow the steps shown in our video guide:

    Checking the cleaner head for any obstructions, and removing any threads or hair from the brush bar and end caps, should resolve the issue. However if you would like further assistance from our experts after giving this a try, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Oct 11, 2014 | Dyson Dc40 Multi Floor Lightweight Ball...

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    Mt dyson has too much suction

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

    When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

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