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A coin is blocking shredder. I cannot get it out. A nickel was in the letter I was shredding. It was a company promoting its product.Didnt expect people to put coins in envelope. How do i clear jam.

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Posted on Jan 02, 2017

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SOURCE: broken plastic teeth

I suggest you just go buy a new shredder, otherwise, if you really want to fix it. That would cost you more then you go buy a new shredder.

Posted on May 23, 2009

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1 Answer

Repair. reverse is OK but will not shred


There is a light sensor that is blocked by the paper that tells the machine to turn on when paper is loaded for shredding, it is most likely blocked with debris for a previous shredding.

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being second hand , I suspect that the cutters are blunt
not much to do about that
if was sold 2nd hand then you can expect that it was worn out

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I have sold, installed and maintained Symantec products for two decades now. I am sad to say it has become a terrible company that makes and repackages terrible products. Symantec was completely hacked a few years ago with all source code stolen and, recently, Symantec/Norton antivirus have removed themselves from all independent product testing because it makes them look bad. They only allow companies that can be paid to provide positive survey results, like Gartner Group, to review their products. I will never again trust Symantec to protect my computer or my clients' computers which includes shredding files. For what it is worth, I have moved all my clients to Kaspersky. Check out AV-Comparatives.org for unbiased reviews of antivirus/security products. Symantec disappeared from this review site a few years ago after consistently finishing near the bottom of the list. Even the free antivirus that comes with Windows, Windows Defender, beat out Symantec when they were being tested.

However, that doesn't help you shred files so here's my pick for that task: http://www.fileshredder.org/

I hope this helps.

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1 Answer

Only runs in reverse


I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

Dec 13, 2010 | Fellowes W11C Confetti-Cut Shredder

1 Answer

Runs only in reverse


I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

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1 Answer

A nickel was dropped in the shredder. i got the nickel out. but the shredder will not come back on. i have power to the machine. does it have a reset button some where? i can' seem to findit.


No sorry....if the shredder was running when the nickel fell in and jammed the machine then you have probably blown the pcb inside. Call the company you got it from or look in the operators manual for a contact number for parts.

Sep 02, 2010 | Office Equipment & Supplies

1 Answer

When on


Make sure there is no paper blocking the sensors. Otherwise you may have a bad sensor or switch.

Jun 04, 2009 | Office Equipment & Supplies

1 Answer

Broken plastic teeth


I suggest you just go buy a new shredder, otherwise, if you really want to fix it. That would cost you more then you go buy a new shredder.

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2 Answers

Powershred 380-c


Possible door switch or the bag full plate under the machine jamed ot switch bad. Also All shredders need the wheels oiled with shredder oil now and then...

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