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Posted on Jan 02, 2017
This is a problem common to virtually all front-loaders. Pull the dispenser drawer right out (it is designed to come right out - you might just need to give it a bit of a jiggle to get it past the stop) Remove the cover/caps from the drawer (sometimes this is a snap-on cover over the back of the drawer, sometimes a top-hat shaped cover over the siphon spigots). Give everything a thorough clean off with hot water (scrubbing with an old toothbrush helps), then reassemble. A.
Posted on Jul 16, 2007
I had this same problem. I found a repair manual online and found out how to get into Service Test Mode. There is a test (t12) for the dispenser motor/mechanise. Running this test basically just runs water through each of the dispenser compartments (prewash, wash, bleach, fabric softner). All ran fine - no error codes. I continued to run the test on the fabric softner dispenser repeatedly and after 5-10 cycles it started draining properly. I think a tube (or valve or opening) was just clogged with the built up softner. I also put some vinegar in the compartment a time or two just to clean out any residue. Be careful with the Service Test Mode - read directions carefully - the manual warns that if you don't get out of it corretly that it can lock up you washer.
Posted on Sep 02, 2008
SOURCE: fabric softener will not drain
Try cleaning out ..this should cure . the other thing that can cause this is a faulty solonoid valve as some machines have a seperate valve for this action....
Posted on Nov 25, 2009
Purchase some fabric softener and place it in its normal location at the beginning of the cycle. At the end of the cycle check to see if fabric softener has been dispensed and whether there is water in the cup.
If the fabric softener is gone, but there is water in the fabric softener cup, then your problem may be with the water valve assembly. The water valve assembly (as one complete unit) has a separate solenoid for hot and cold water temperatures, bleach and fabric softener. The fabric softener solenoid on the water valve assembly could be defective (allowing water to fill the fabric softener cup).
Contact an appliance service company.
Posted on Feb 17, 2010
Kenmore 110 front load washer wil not dispense fabric softner. Code 21. Have already checked pump and filter obstructions
Posted on Apr 18, 2010
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Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.
When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.
If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.
If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.
If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.
Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.
To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.
Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.
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