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Cozzia ec618. The chair stopped working with a flashing code 03. Ran the diagnostic chair goes through its maneuvers. The remote then flashes 03, 08 then 28. Any idea what the fix is for this?

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  • Douglas Hernandez-Parada

    Did you find a resolution for this problem yet?

  • Laurie Callahan
    Laurie Callahan Nov 11, 2017

    I have the same chair, and it gave me exactly the same diagnostic codes. Cozzia support told me that I needed a new backrest actuator, backrest pad, strength pad, and backrest harness. They offered to ship it to me for $345.00. I'm still trying to contact them to ask how to install these things, if there is any warranty, and why I need new pads.

  • Laurie Callahan
    Laurie Callahan Dec 24, 2017

    I turns out that the only part I really needed was the backrest harness. I am rather upset with Cozzia customer service for sending me parts that I neither needed nor ordered. They did eventually refund me for the unnecessary parts, though.
    Error Codes:
    03 - backrest harness
    08 - backrest harness
    17 - backrest harness
    25 - backrest actuator
    28 - sensor within the 3D board on the backrest harness

    The backrest harness is a long cable ($75) that is attached in various places throughout the backrest. I was able to repair my chair, but the process was NOT easy. Taking the back cover off the backrest was very difficult. Then, replacing the actual backrest harness cable was even more difficult. In the end, my chair is working again, and it cost me about $250 to fix - including paying a professional to complete the repair that I attempted to do myself.

  • Laurie Callahan
    Laurie Callahan Dec 24, 2017

    See pictures below.



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