Question about Computers & Internet
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Posted on Jan 02, 2017
Depends....if you signed up for a service you should have been informed of your right to cancel and how long the contractural agreement was meant to run.usually by law this is a specific period of one year to 18 months..the only time you might get a refund is if you can prove that you were miss sold something or it was not made clear what you were paying for and how long the contract was to run.seems to me they were happy not to inform you of your position once the contract expired ....therefore you should at the very least receive a refund for charges incurred after the contractural period expired.again if you had an initial trial period you should have been informed that payments were being taken at regular intervals which in my mind means they failed to keep you informed of your position.lastly you could argue on the point of usage.they will have a record of you bandwidth usage which will make it quite clear you were paying out for a service which you did not use.if you are in the uk I would write to the CEO of the ISP and state your position and be clear that if no one replies or offers some sort of compensation that the matter will be forwarded on to the financial ombudsman....usually a letter from them is enough to sort thus sort of thing out.google financial ombudsman to get the contact details etc.
Posted on Feb 23, 2015
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