Question about Dyson Vacuums
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Posted on Jan 02, 2017
Sorry to hear you're having a problem with your DC16. To check everything is correct with your machine, you may find it helpful to visit www.dyson.com, and click on 'Support'.
If you find you can't resolve the problem via our website, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some simple troubleshooting steps over the phone, and provide the assistance you need.
Dyson Customer Service
Posted on Jul 25, 2011
Hi Karen, it's Jack at Dyson.
In order to help you further we would need to take some additional details about the issue you're experiencing, as well as exactly how you're recharging your DC59 between uses.
When you have your machine easily to hand, please give us a call so we can talk you through some simple diagnostic checks to confirm which part may be at fault. If a replacement part is needed this should be covered under your 2-year Dyson guarantee, as long as the machine has been used and maintained according to the User guide.
To reach our experts directly, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Posted on Jan 29, 2015
Hi Pamela, it's Jack at Dyson.
DC59's motor is engineered to make a pulsing noise to signal if something is blocking airflow from passing through the machine. This could mean there's a blockage in the motorised floor tool, wand or bin inlet. Check the pivoting flap inside the bin inlet is not jammed, and can move freely, and you may also want to give the filter a wash.
To check for any obstructions, follow the simple steps shown in our video guide:
In normal use, we recommend washing the filter at least once a month using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it:
I'm confident this will resolve the issue. However if you'd like some further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Feb 24, 2015
SOURCE: I have Dyson dc16 vacuum and it doesn't want to charge. Once I put it on charge the red led is on, but in 30 sec it start flashing. Manual says it means the battery is out of t° range, but it's not.
every possibility is that the battery is out of temp range and that is determined by the current flow from the charger
If the battery is faulty , the charge rate is out of parameters and the charger unit reads that as out of temp range
Take the charger and the battery to an accredited battery shop and have them both checked out
If still under warranty take them both to an accredited service agent for the test and warranty replacement
Posted on Apr 03, 2016
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