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I want to top up my Telstra internet account but cant find the icon to do it

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Posted on Jan 02, 2017

bduxbury
  • 3497 Answers

SOURCE: I want to top up my Telstra internet account but cant find the icon to log into

fay what device are you using ?
The app is called Telstra 24/7
it may be on more icons screen of the mystery device ?

https://www.telstra.com.au/my-account/telstra-24x7-app
or download the app here depending on o/s of mystery device ?
Apple ?
https://itunes.apple.com/app/apple-store/id543829966?mt=8

or Android ?
https://play.google.com/store/apps/details?id=com.telstra.mobile.android.mytelstra&referrer=utm_source%3DTcom-24x7App

D
oes not seem to be an application for mac or windows
https://crowdsupport.telstra.com.au/t5/Telstra-24x7-App/Telstra-24-7-for-Windows-10/td-p/605046

Posted on Apr 28, 2017

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E-mailing


for that you have to call your provider company to change your coverage area because if that one was activated in australia and now you are in usa you must have to change it

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I can recieve emails but cant send. Any ideas.


check the server settings
at the top of the tool bar there is a tab --accounts
click on that and click on @account icon
check the outgoing server settings and port setting
you can get what they should be fro your service provider , technical section

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Telstra continues to charge me for ADSL even though it was disconnected on 18 August 2016. The Account no is 2000282038346


John we are not Telstra !

Suggest you lodge a complaint to TELSTRA
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process


As the first step in the process -
is you have to lodge a complaint first with Telstra and give Telstra an opportunity to correct or sort out the situation with your service and the billing.

then if solution occurs from TELSTRA you don't need to take complaint higher




To go higher lodge a complaint with
https://www.tio.com.au/making-a-complaint

if your billing problem can not be
sorted out by Telstra

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1 Answer

I wish to my bigpond email username but don't know how to set it up with the new Telstra system


contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
general
servers
security
advanced
IMAP
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
click apply
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
click apply
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers

if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try

Dec 30, 2016 | Computers & Internet

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Telstra 24/7mp


https://www.telstra.com.au/my-account/telstra-24x7-app

contact telstra to set up an account with the telstra 24/7 app and get it linked to your telstra accounts.

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How o I pay my telstra bill with paypal?


first you must have a pay pal account, then go to https://www.my.telstra.com.au/myaccount/paybill input the payment method click pay pal.

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Read my emails @ bigpond.com.au


http://media.telstra.com.au/home.html

click on webmail light blue box near top right hand corner of website
if you want to use it with an email reader and have bigpond as your isp contact Telstra and ask for help in setting up the outgoing and incoming SMTP servers
or follow these instructions
http://go.telstra.com.au/helpandsupport/-/set-up-outlook-com-to-send-and-receive-your-bigpond-email

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Unable to log in to telstra webmail


Telstra is an Australian telecommunications company that offers email and Webmail services through its BigPond brand.
Webmail is a convenient way of accessing email from anywhere in the world over the Internet. You can access your Webmail account on any computer.
Telstra has experienced some issues with its BigPond email service that also has impacted its Webmail users.
Users have lost access to their email accounts and have been shut out of them.
Telstra Webmail users experienced some of these issues in September 2010.
Email Delays

Users of BigPond experienced delays in receiving and sending email during a few days of service disruption in September 2010.
Telstra told customers that the emails were being held on their server and would be distributed once the service was restored. According to Telstra, the problem impacted BigPond users across Australia.

Locked Accounts
During the service disruption, Telstra also locked out some BigPond users from their accounts. These users were not able to log in to their accounts.
According to the telecommunications company, they had to lock the email accounts in order to facilitate repair work.

Telstra Response
Telstra reacted to consumer concerns about these issues by providing regular updates about the status of the repairs.
One such Telstra status update, according to an iTnews report, said, "We are currently having problems with BigPond mail.
This is affecting customers nationally.
Customers may experience delays in receiving mail or accessing their accounts.
Technicians are treating this issue as a priority and are working on the problem."
Telstra stated that these problems came about as a result of a server outage.
According to user comments at TechWorld and iTnews, some users still did not see their problems resolved even after the company officially declared that it had taken care of the issue.


http://telstra.com/tcoma/webmail/

Apr 18, 2013 | Microsoft Office Professional 2007 Full...

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I have an i9 phone. I live in Australia and I am with Telstra. GPRS not subscribed keeps coming up when I try and go onto the internet. Need help please


I'm with telstra and used these settings. If you get stuck go to
www.i9forum.co.uk and register then go to the mms & sms section some phone do use a slight variation on this below.

Step 1 – WAP DATA Account Setup

1. Go to the following menu “MENU > SERVICES > DATA ACCOUNT > GPRS >
Select an empty Account”
2. Edit the following parameters in the account
a. Account Name=Telstra WAP GPRS
b. APN=Telstra.internet
c. User name=[blank]
d. Password=[blank]
e. Auth. Type=Normal
Exit back to MAIN SCREEN.

Step 2 – WAP Setup

1. Go to the following menu “MENU > SERVICES > WAP > SETTINGS > EDIT
PROFILE > SIM 1 or 2 > Select an empty PROFILE > EDIT PROFILE”
2. EDIT the following parameters in the account
a. Rename Profile=Telstra WAP
b. Homepage=http://wap.telstra.com/wap
c. Data Account=Telstra WAP GPRS
d. Connection Type=HTTP
Proxy Address = 010.001.001.181
Proxy Port = 80
e. User Name=[blank]
f. Password=[blank]
3. BACK then ACTIVATE PROFILE and exit back to the MAIN SCREEN.
4. Your Phone is ready to access WAP and MMS services.

Step 3 – MMS DATA Account Setup

1. Go to the following menu “MENU > SERVICES > DATA ACCOUNT > GPRS > Select
an empty Account”
2. Edit the following parameters in the account
a. Account Name=Telstra MMS GPRS
b. APN=Telstra.internet
c. User name=[blank]
d. Password=[blank]
e. Auth. Type=Normal
3. Exit back to MAIN SCREEN.

Step 4 – MMS Setup

1. Go to the following menu “MENU > MESSAGES > MMS > MMS SETTINGS >
SERVER PROFILE > SIM 1 or 2 > Select an empty Account”
2. EDIT the following parameters in the account
a. Rename Profile=Telstra MMS
b. Homepage=http://mmsc.telstra.com:8002
c. Data Account=Telstra MMS GPRS
d. Connection Type=HTTP
Proxy Address = 010.001.001.180
Proxy Port = 80
e. User Name=[blank]
f. Password=[blank]
3. BACK then ACTIVATE PROFILE and exit back to the MAIN SCREEN.
4. Your Phone is ready to access WAP and MMS services.

Feb 12, 2010 | AT&T CECT Unlocked i68+ Quadband GSM FM...

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