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Logitech wdo26xm will not charge in the cradle. What is the problem. I have only had this remote for 3 years. How do I fix it?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: will not charge Logitech Harmony one

clean the golden contacts with alcohol

Posted on Jun 09, 2009

herbalgarden
  • 344 Answers

SOURCE: replacement USB charging cradle for Logitech Mouse

It sounds like you are talking about a wireless unit, and I am going to assume that it has stopped charging.....Try this first before you purchase a new cradle for it....Take a pencil eraser and clean the terminal prongs on the cradle, just as if you were erasing on paper, then do the same to the terminal plates on the mouse....

Posted on Sep 27, 2009

Testimonial: "This is a good idea for the contact points.However,I believe that the problem is the way the mouse is seated in the cradle. Need a new cradle for sure"

SOURCE: Harmony 785 charging cradle does not charge the remote

Try pressing down on the remote, and wiggling it around. It's just that the pins are not making contact I suspect.

If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. Also, if it is still under warranty, I woul advise contacting Logitech's wonderful support team to get replaced.

Hope that helps!

Posted on Mar 05, 2010

Testimonial: "Thanks - this solution helps."

  • 76 Answers

SOURCE: My one year old Logitech Harmony 890 is not

Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together. Good Luck!!

Posted on Mar 06, 2010

  • 101 Answers

SOURCE: Cradle does not keep remote charged. Remote beeps

See the information in the link.

My Harmony 890 won't charge correctly http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/popup_adp.php?p_sid=undefined&p_lva=undefined&p_li=undefined&p_faqid=9169 once the information is filled out, email logitech with the answers and the shipping/login information to see if they can assist you with this. Another things i would advise checking is the battery and what condition it is in.

Posted on Apr 20, 2010

Testimonial: "I found that on the Logitech site and have an email into them. Thanks Betsy"

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1 Answer

My Harmony One remote will no longer charge. I took the battery out of it and place it in my Harmony 880 and placed it in it charging cradle. It started charging. I know it is not a battery issue. Yes...


This is a common problem for these remotes. Constant handling of the remote results in dirty charging contacts located on the bottom of the remote. Oils and acids from your fingers and hands also dirty the charging contacts. Also the contacts on the charging cradle can become dirty and have been known to not make solid contact. I would recommend cleaning BOTH the charging contacts AND the cradle contacts using a Q-tip and some good quality rubbing alcohol.Be careful to just wet the Q-tip and gently scrub the contacts only. Careful regular maintenance should help you resolve this problem. Also you could check the Logitech website for recommendations on how to clean their equipment.You can also try the rubber band trick!! Which is while placing the remote into the docking cradle, listen for a beep which indicates a solid connection. While still maintaining a solid grip on both charger and remote wrap a rubber band around both devices. This should ensure a good connection while the remote is charging! Good Luck!

Jan 04, 2011 | Logitech Harmony One Advanced Universal...

1 Answer

Remote wont charge in cradle or by usb connection...charge cradle seems to be working but remote is now flat...what do you suggest


Try pushing down on the remote to ensure that the pins are making contact. If that does not work, you can buy a new charger for the remote from Logitech. They are only $10.

May 01, 2010 | Logitech Harmony One Advanced Universal...

1 Answer

Cradle does not keep remote charged. Remote beeps occasionally when just sitting in cradle.


See the information in the link.

My Harmony 890 won't charge correctly http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/popup_adp.php?p_sid=undefined&p_lva=undefined&p_li=undefined&p_faqid=9169 once the information is filled out, email logitech with the answers and the shipping/login information to see if they can assist you with this. Another things i would advise checking is the battery and what condition it is in.

Apr 20, 2010 | Logitech Harmony 880 LCD Remote Control

1 Answer

My one year old Logitech Harmony 890 is not charging the battery. I have replaced the battery and watched it drop from full charge to 1/4 charge about 2 days. I have verified there is 8.5V at the pins in...


Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together. Good Luck!!

Feb 26, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

Remote is not charging while sitting on the charger? Could it need a new battery?


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

If you determine this is an issue with the charging cradle, contact logitech with the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

Feb 07, 2010 | Logitech Harmony 880 LCD Remote Control

1 Answer

Battery will not charge


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
if no, contact logitech
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
if yes, contact logitech
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
if yes or no, contact logitech
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
if no contact logitech

if you have determined this is a hardware issue, contact logitech and provide the information below

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Email:
Login ID (Current Login for Harmony Remote Software):
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

Jan 26, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

Remote not charging?


the battery can be charged whenever you want to charge it. There may be an issue with the cradle. can you please follow steps below and reply back with the answers?


1) Ensure the cradle is plugged into an active AC outlet and the LED light on the cradle is on. There is a switch on the bottom of the cradle to control the brightness of the LED, set it to the highest. Try different outlets if needed. Does the LED light turn on and stay on (does not blink)?
ANSWER:
2) Remove the battery. Place the remote on the cradle and check the LCD screen. The LCD screen should display a 'White' screen with possible colors before going off. Try this a few times to confirm behavior. Did the LCD turn on briefly?
ANSWER:
3) Reinsert the Battery. Have you charged the battery for at least 3 hours? If no, please recharge the batteries for at least 3 hours.
4) Did the battery ever boot the remote? If yes, please continue troubleshooting.
ANSWER:
5) Remove the battery. Check the 3 gold contacts on the battery to see if there are markings on all the contacts signifying it was connected correctly to the remote. Did the battery have markings on all 3 contacts?
ANSWER:

Jan 14, 2010 | Logitech Harmony One LCD Touchscreen...

2 Answers

I have a Logitech Harmony remote. It won't take a


Generally there are three possibilities (apart from the battery going bad) that can cause your battery not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together.

Oct 03, 2009 | Logitech Harmony 880 LCD Remote Control

3 Answers

My remote wont charge and it goes in and out of a blank screen. how do i fix it?


Logitech admits that there are problems with charging on some older 890 remotes. I had a few clients with the same issue and got the units replaced. If you can apply pressure to the remote when in the charging cradle and get the screeen saver to come on, then you're a candidate for replacement as a solution. Not the best news, but the truth. Call tech support at 646-454-3200 to discuss the trouble and request a case number.

Aug 10, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Same thing here...won't charge


I have found that charging is sometimes a problem when the Remote doesn't make good contact with the contacts in the charging base.
I've tried several of these steps.  One or more should work for you.
1)  Ensure the contacts are clean on both the remote control and the cradle.  I generally rub the eraser on a pencil against the contacts to remove any surface oils/greases/dirt.  When you do this on the cradle, make sure you blow away any eraser dust, so it doesn't clog the recesses where the contacts are.
2)  Sometimes, you will find the spring-loaded contacts on the base have been recessed to far down.  You might want to GENTLY try lifting the contacts a bit (be careful not to break them off).
3)  If the cradle or remote has any warping, contact may not be made.  If this is the case, applying pressure to the remote (for example, placing a heavy coaster on the remote while it's on the charge base) should help hold the contacts together.  If you do this, make sure the weight is placed nearer to the top of the remote (nearer the screen end), as that's where the contacts are.
Good luck.

Jun 06, 2009 | Logitech Harmony 880 LCD Remote Control

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