Question about Canon Office Equipment & Supplies
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Posted on Jan 02, 2017
Hello 1999.We can reset the code together. And for many errors the copier can be reset,and then recover, then move on like normal. However the code you have (E000003-0000) means that an extremely temperature sensitive area of the machine misbehaved.And the copier gets really anal about monitoring this temp so the code may return as soon as the copier runs a diagnostic, but I can assure you we can reset the code so lets give a whirl and hope for the best.Ok, on your operator control panel, next to the nine key pad,is a button that says "additional functions".Locate it and we will perform a 3 step function that will allow you to enter "service mode" which will let you clear the code. Press "additional function", release it and then immediately press the 2 and 8 buttons simultaneously, release them and then press additional functions again. As I said this is a 3 step process that should be done in a smooth but timely fashion. If done properly this will summon a new screen that will show you a few "blocks" and the top block will say COPIER. Press it and a new screen will appearwhich will have several blocks across the top of the screen. One will say FUNCTION and you need to press it. Again a new screen. Look at the menu in the body of the screen and you will see CLEAR. Press clear. New screen again and look for ERR. Press ERR. After you have touched ERR notice the "OK" button in the lower right corner of the screen. Touch "ok". Now unplug the copier and wait a few seconds.Now plug that baby back in. The copier will attempt to return to a ready condition by "warming up". This is where the copier may notice a problem with the temp. Then make a copy. This will force the copier to run a brief diagnostic(which you wont see). If the copy successfully exits the copier then you should be ok. But the fact that the code occurred at all Means that at a minimum the copier had previously seen a problem and so the code may return. Hopefully, we just saved you the expense of a service call and all remains well. I hope I have helped you and I will keep my fingers crossed hoping it was merely a momentary problem. Good luck and take care. SPINAL
Posted on Jan 20, 2008
When the ROM Error message is displayed on the control panel, this
will indicate an issue with the Flash DIMM on the Image Processor PCB.
re-flash the system software for that specific model. If system software does not resolve the error, replace the DIMM Assembly. When replacing the DIMM, you may be required to flash the system software to it's latest version.
iR 2010F FG6-9454-000, Dimm assembly.
As a temporary work around, power on the iR while holding down the STOP key. This may boot the iR to a ready state and copies can be made.
Posted on Mar 14, 2009
Did you try to clean beneath the copy glass?
On digital machines, when the copy glass or optics are dirty, copy becomes verry light.
How many copies do you have? pres 123 button.
It also could be that you need to change the toner station, by the book it goes 300000 copies.
But I bet on dirty copy glass and dirty scanner assy.Clean the glass with glass cleaner and polish it with dry cloth.
Posted on Jul 25, 2010
Testimonial: "so thanks"
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