Question about Canon Office Equipment & Supplies
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Posted on Jan 02, 2017
Doesn’t sound like your are
making it into service mode, make sure the inner door is all the way up,
make sure the top is closed, make sure both feeders have paper in them,
make sure to turn off the power but do not unplug it. Start by pressing
the stop/reset button first and then power button.
Posted on Aug 14, 2010
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Unfortunately if the scanner is unlocked and you have reinstalled the software with no luck, then the scanner is defective.
If your scanner is still under warranty you can get a free repair or replacement form Canon...your best bet would be to contact them via one of the methods listed here:
The LIDE scanners are nice, I understand your frustration.
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Posted on Jul 24, 2011
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