As you can see in the highlighted area below, I have already purchased the premium plan. This has not helped me solve my problem. I don't know what to do next. I paid almost $20 for a session that was cut short and I have not been able to reconnect. When ever I try your program wants to charge me again even though I sign in. So now what?? On top of that by the time I get an answer to my emails to you my time will have run out. Hmmmmmm, doesn't seem right!!
Thank You for Purchasing Premium Live Chat Assistance!
Friday, January 30, 2009 9:23 PM
"Premium Support" <email@example.com>
"Carol Young" <firstname.lastname@example.org>
--- On Fri, 1/30/09, FixYa.com <email@example.com>
From: FixYa.com <firstname.lastname@example.org>
Subject: Your Support Problem on FixYa
To: "young94590" <email@example.com>
Date: Friday, January 30, 2009, 11:52 PM
Technical Support, User Guides and Repair Service
We wanted to find out if you still need a solution for the DVD Players Problem you posted on FixYa yesterday.
In case you do, we'd like to offer you our Premium Assistance Plan
By using this plan, your problem will be addressed by a group of Elite Experts who can provide you with professional assistance and often solve your problem.
Click here for more information about this plan.
If you already solved this problem, Click here to tell us how you did it.
The FixYa Team