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Regency PG 36 Gas Log Fireplace. On manual control box, the light above the on/off switch keeps blinking. There is no troubleshooting tips nor FAQs in the Manual regarding this.

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Posted on Aug 05, 2008

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SOURCE: Need Instructions to use Fireplace Gas Logs

There should be a set of metal cards attached inside the fireplace.
First you should read everything there.

I know you have to first light the pilot light.
And then there should be a wall switch.

The problem I have currently is that it won't stay lit when the artificial logs are there.

Posted on Nov 23, 2008

  • 81 Answers

SOURCE: Chef regency oven with "HELP" flashing on panel. Have no manual

Usually means that the time needs to be set. Press Clock Set then use the up and down button to set correct time, Then press Manual button.

Posted on Nov 17, 2009

SOURCE: I have a Martin ventless gas log fireplace. I

Sometimes when you turn a gas heater off for some time, if the source tank has been turned off, the line will bleed the propane and the line will contain mostly air. This is especially true if the supply line is long. In order to light the pilot, you will have to hold the pilot lighting button down for a while (a full minute or longer, depending on the size and length of the supply line) before pure propane arrives at the pilot light jet. You should keep a lighted lighter at the jet so that when the gas arrives, the lighter will light it. After the pilot lights, you will have to keep the button pressed long enough for the thermocouple to get hot enough to set the pilot to stay on. When it is hot enough, you should be able to release the pressed lighting button and the pilot should stay on. If it does, you should be able to light the heater. If the pilot jet never lights, gas is not getting to the regulator. If the pilot will not stay lit after a period of time waiting for it to heat the thermocouple, the thermocouple or the regulator may be bad and need replacement. :-)

Posted on Jan 03, 2010

  • 1 Answer

SOURCE: Need timer switch for millivolt gas fireplace

These guys are a division of Monessen, a gas fireplace manufacturer, and have a variety of millivolt switches, remotes and thermostats.
http://www.ambienttechnologies.com/

Posted on Jan 17, 2010

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I have a Heat and Glo gas log fire. It is switched on at the moment and won't switch off with remote. I have put new batteries in remote. Can someone tell me how to switch it off manually


I understand your frustration. Call 1 (888) 427-3973 if these do not work.

1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25' of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

http://www.heatnglo.com/Owner-Resources/Troubleshooting-and-FAQs/Common-Questions/Remote-Controls.aspx

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1 Answer

Gas fireplace won't light


Your fireplace does have a pilot. It is either millivolt, where you manually light the pilot and use a remote or wall switch to light the logs
or is IPI where it still has a pilot light but the reote or wall switch lights the pilot first then the logs. The second version has a non-standing pilot. In either case, it sounds like a pilot assembly issue. When you "throw the switch", do you hear clicking inside the fireplace? If so and it does not light, you may have a pilot assembly issue. If there is no sound at all, then you may have a bigger issue with the control module. The only sure way to know which is the culprit is to have a certified technician come oput and examine your fireplace.

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Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?


  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.

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Do not operate this fireplace until problem is solved.

Could be low gas pressure, or dirty combustion parts, or bad gas control valve.
Contact gas company immediately for specialist in area.

If burner is dirty and clogged, then unburned, explosive gas can be going up the flueway. This is a dangerous condition that needs to be addressed before putting fireplace back into service.

Web-search your specific brand and model number, and include .pdf in search parameter for possible downloadable product manual.
Read product manual for advisories and maintenance and troubleshoot and warranty.

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2 Answers

My remote won't control the fireplace. Do you have to program it


Normally, it comes programed. Before trying to reprogram it ...First, be sure you have the leads from the black receiver box connected to the proper terminals on the control valve of your gas fireplace. Secondly, be sure ALL the batteries are installed properly (i.e. facing the right direction). Do you get a beep when you press the Mode button on the hand held remote? If you do, the problem is some where else.

If you gas fireplace has a rocker switch in the control compartment that was used to turn the burner on and off ... Is it a 2 position switch or a 3 position switch? If it's a 2 position switch, be sure it's in the ON position. If it's a 3 position switch, it should be in the middle position. Is the gas control valve knob turned from Pilot to the ON position? Is your Pilot Light burning? It has to be for the remote control to work.

To test the whether or not the remote is connected properly, push the slide switch on the front of the black receiver box to the ON position. If you pilot is burning and the control knob for the burner is in the ON position, the burner should then light. If it doesn't then I suspect the wiring from the black receiver box to the control valve is not connected to the proper terminals. Or a rocker switch is in the wrong position. If all this fails contact SkyTech Technical Service @ 888-672-8929.

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I just bought a Lennar home in the Hanford area. It was a foreclosure. There is a Heat n Glo doublesided fireplace. No manual for operation. How do I get the thing started? There is a red gas valve on the...


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1 Answer

Need Instructions to use Fireplace Gas Logs


There should be a set of metal cards attached inside the fireplace.
First you should read everything there.

I know you have to first light the pilot light.
And then there should be a wall switch.

The problem I have currently is that it won't stay lit when the artificial logs are there.

Nov 03, 2008 | Heating & Cooling

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