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My new Dyson stick vacuum will not hold a charge, only about 30 seconds and then it stops and starts. What can be wrong?

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Sounds like your battery is dead

Posted on Apr 28, 2017

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When I try to use my Dyson DC59 it won't start and blue lights on both sides of the battery start blinking. What does this mean?


Hi there, it's Jack at Dyson.

From what you've described, it sounds as if you may be using your DC59 set to Boost mode. This will provide 6 minutes of highest suction for really stubborn dirt, but for regular vacuuming normal mode should work effectively.

To switch back to normal mode, ensure your machine is fully charged (this will take a maximum of 3.5 hours), then hold down the on/off trigger, and at the same time, press the illuminated Boost button on the rear of the machine.

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You might also find our Getting started guide useful:


I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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I'm sorry to hear your DC30 seems to be working intermittently. In order to confirm which part may be at fault we'd need to take you through some simple diagnostic checks.

When you have your DC30 fully charged and near to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

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