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Neato botvac connect does not return to dock - Neato Vacuums

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If it's still under warranty, the best thing would be to call Neato support. There is also a very active Neato support forum on the site robotreviews [dot] com where you will find many experts who own Neatos.

Posted on Jul 16, 2017

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Posted on Jan 02, 2017

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My Neato XV1 says it's vision is blocked. I have cleaned everything-used pressure air, wiped off all vision eyes but it still says it's vision is blocked. What else can I do?


There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Mar 30, 2017 | Neato Vacuums

1 Answer

My neato signature xv says the brush is stuck. I have removed the ends and and there is nothing in the brush. The brush moves freely in the housing. It has been repaired twice for the same problem


Have you checked the belt to see if there is any damage, or if it has come loose? There is diagnostic software created by a Neato user that is available for download at robotreviews [dot] com - in the Neato forum. With this software (which runs on a PC while connected to the Neato via USB cable) you may be able to find the root cause.

Mar 01, 2017 | Neato Vacuums

2 Answers

My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?


Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Apr 05, 2015 | Neato Robotics XV-12 Vacuum System - White

1 Answer

Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

1 Answer

Will not charge


This could point to several causes:

1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard

The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

Mar 04, 2014 | Neato XV11 Vacuum

2 Answers

Neato seems to have died but the green light is on


Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.

Feb 07, 2014 | Neato XV11 Vacuum

2 Answers

I roomba wont dock


That's usually caused by a charging issue. Could be that the contacts the roomba uses to charge on the base are bad or the contacts on the roomba its self. Here is a good troubleshooting guide. Roomba customer service is very good too, if the roomba is less than a year old they will repair it for you. good luck!

Jul 19, 2013 | Vacuums

1 Answer

Neato XV11 beater bar jam


Are you cleaning the beater bar (including removal and cleaning of the bearings at both sides of the brush) after every run? It's important that you try to minimize the hair that is getting into the drive shaft due to lack of maintenance.

This is a known issue with the XV series. It was improved with Botvac series, and improved even more with Botvac D-Series. The new Connected models hardly get any complaints of this nature, as the design has improved even more.

May 14, 2017 | Neato XV11 Vacuum

1 Answer

My new neato vaccum says charging for two days


When I first saw the Neato advertise it was designed for, but not only, pet fur. I did my due diligence and discovered they DO have a problem with QC. While they seemed more then willing to exchange the units, but alas, to me that's shutting the barn door after the horse got out. It's really just an after the fact, band aid.


Most people familiar with electronics will agree when you put a ni-cad or nmh in service it's best to give it a long charge. However two days would, by most, be considered an indication of a problem. If you have the knowledge and handy skills you could remove the battery (easy), check voltage clean the contacts and using a bulb, motor, or most any other "load". run it down then try charging again. IMHO however more then likely their is a problem with either the charger or, more likely, the charging components within the unit. I've heard most exchange units are used, repaired and shipped out. I'm not a fan of reconditioned items, to often whatever caused them to be returned reappears. When something is intermitten fault isolationg can be nearly inpossible. Needless to say you have past the point of returning so the only option is the exchange route.

Good luck!!!

Jan 20, 2013 | Neato XV11 Vacuum

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