a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Not sure if they will ,you would have to some how prove you did buy them from them so how.
here in the uk if you dont have the receipt they will not refund or give credit.
if you paid by credit card you might find it on your bank records that should prove when and were you bought them.
it will have date time and the amount on it.
all you can do is try.
If you used Paypal to purchase the chair then you can initiate a dispute through Paypal. Paypal will require you to make a reasonable effort to resolve the issue with the seller first but then they will follow up for you.
Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).
Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.
Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:
The goods were defective (or, more generally, the merchant broke its sales contract)
Refunds are part of the merchant's stated return policy
Returns and Refunds: State Law
Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:
California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.
Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.
Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.
In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.
There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.
U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.
Below are some common types of return fraud:
Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them
Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere
Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit
Employee Fraud: Manipulation or assistance from within the company
Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund
Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.
I think you meant 'Big Lots' and if so, I would take the pieces back to the store to see if they are willing to replace it or refund your purchase price since no one can argue that any chair should only last a few weeks.
Even if I no longer had the receipt from the purchase, if they still have them offered, I don't think you would get an argument from them about the missing receipt.
If you don't have the receipt and the item is no longer offered, you may be out of luck since it most likely was made in China.
Return the item to Kohl's - There are so many users with problems with this unit, and parts are not available. Please read below:
Shop With Confidence - Kohl's Industry-Leading Return Policy
Kohl's industry-leading return policy gives customers a quick, convenient and "no questions asked" experience.
Customers returning merchandise with receipts or items purchased with Kohl's Charge cards are eligible to receive full refunds or even exchanges.
Customers with gift receipts will be granted an even exchange or Kohl's merchandise credit for returned items.
No receipt? No problem. Customers without a receipt will get a merchandise credit good toward anything in the store. Or, if a customer paid with a Kohl's Charge or other credit card, Kohl's can look up the purchase and give a full refund or even exchange.
Kohls.com customers have the option to return items to either Kohls.com or at any Kohl's store nationwide.
Hassle-free returns on any item with no time limit.
What you will need to do is scan the copy of the USPS receipt and then upload it into your Paypal dispute and explain that the seller refused the return of the item you bought. This will add merit to your case and you will receive a complete refund because Pyapal will reverse the transaction and credit your account. If you have to send the item again, send it with a signature confirmation so the seller won't be able to deny that he didn't receive your return.
Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice. The RMA number must appear on the outside of the package or the package will be refused.
Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.
Customer Care #100 - 13551 Verdun Place Richmond BC V6V 1W5 CANADA
No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.
This is a quote from the CyberHome Manual: Limited Warranty
1. WHAT DOES THIS WARRANTY COVER? This warranty covers any defects or malfunctions in your new CyberHome DVD player/recorder/writer or accessories.
2. HOW LONG IS THE PERIOD OF COVERAGE? This warranty is valid for service as follows: Three (3) months no charge for labor and up to one (1) year for parts from the date of purchase.
3. WHAT WILL CYBERHOME DO?
LABOR: If the product is determined to be defective within three (3) months of the date of purchase, CyberHome will repair or replace it at no charge. After the three (3) months has expired, you will be responsible for any labor charges.
PARTS: If service is being performed by a CyberHome technician, the cost of parts is covered for up to one (1) year from the date of purchase. CyberHome will not repair or replace defective parts unless the work is performed by a CyberHome technician.
Proof of purchase that is evidence in the form of a bill of sale or a receipted invoice must be provided at the time service is requested in order to receive warranty service.
4. WHAT DOES THIS WARRANTY NOT COVER? Any damage or problem that results from misuse, abuse, or an act of God (such as flood) are not covered. This warranty does not permit recovery of consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
5. HOW DO YOU GET SERVICE? You must be issued a Return Merchandise Authorization (RMA) number by CyberHome's Customer Service Center. to receive an RMA, contact customer service at 1-888-302-2727 or email customer service at email@example.com. Upon receipt of an RMA number, you must the the product back, postage prepaid to:
CyberHome Service Center 48350 Fremont Blvd. Fremont, CA 94538 RMA #
The RMA # must be visible on the outside of the package in order for CyberHome to accept delivery of the returned product.
6. HOW DOES STATE LAW APPLY? This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
CYBERHOME DOES NOT OFFER REFUNDS.
WARRANTY IS INVALID IF PRODUCT IS MODIFIED, ALTERED OR OPENED.
CYBERHOME RECOMMENDS PUTTING UNIT IN A WELL VENTILATED AREA.
Periodic changes are made to our warranty. Please contact customer service or visit our website at: www.cyberhome.com for the latest information regarding your product or warranty.
I would return them to the place of purchase and tell them they don't work. Most stores have a defective product replacement policy where they'll either replace your units or refund your money. Be sure to bring your receipts.