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Integrated webcam problem

I have an integrated webcam on my laptop but every time I turn it on and move the screen on the laptop up or down I get a message (in ArcSoft Webcam) saying the connection to my camera was lost. It then gives me the option to select another device but this just changes the display resolution and I cannot see an image (although the webcam light stays on). At the same time a windows message pops up saying this USB device can perform faster if you connect to a high-speed USB 2.0 port. The only way to get the webcam to display an image again is to re-start the laptop. Any ideas how I fix this?

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  • bigabc Jul 25, 2009

    Yes it seems to be fine, but you only have to adjust the screen a tiny bit and the camera cuts out. Sometimes if you move it really slowly it cuts out and then comes back on again

  • bigabc Jul 31, 2009

    Thanks, if it's definitely a hardware problem I guess it's best to send it back to Sony as it's still under warranty. Thanks for the advice

  • tommya300
    tommya300 May 11, 2010

    If you do not move the screen does the unit work ok?

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If it works fine when the hardware is not being moved that is a sign of a loose connection not a software problem. Mechanically the ribbon cable can have a fracture in the conductor or where it connects is not exactly seated. or the strain relief is just a little tight when the sceen is moved it pulls a little just enought to make or break a connection ever so slightly. My old Micronta has a flawed lcd there is a line that shows up travelling fron top to bottom in the viewing. I twist the sceen in a opposit direction and is changes and sometimes straightens out. Here there is manny comnnections that sit in an array patern that intersect inside the screen and this connection is more difficult to fine so I live with it. it is old and slow and needs a battery but I tried disassebling it to see if I can fix the connection and got to a point that I may destroy it all . The camera may have a the same type of problem so it is up to you to go to this point or luckly find the problem. Now knowing this you can shut that camera off and attach an over the counted 19 dollar camera that you will have to haul around or adj thwe screen and then boot the computer. But for sure it is hardware not software

Posted on Jul 25, 2009

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Check on the manufacturer's website to see if there is any updates to the software for the camera. Also, update the actual drivers for the camera. Outside of that, if you still get the same error than that means that the camera is faulty. I'd just disable it and use a USB web camera.

Posted on Jul 25, 2009

  • dbucyk Jul 26, 2009

    It's a minor fix. There seems to be a fragmented wire in the wire going through the hinges that controls the web camera. When then install the camera, it is about the size of a pencil eraser. It has a long wire that connects to the laptop by travelling down the screen, in through the hinges, and connects to the motherboard.

    If you want to, you can actually replace it yourself. Contact the manufacturer and ask if they can send one out to you. If they send you one, then here's what you do.

    1. On the laptop screen there should be 4 screws hidden by pieces of rubber. Remove them.
    2. On the laptop, remove the laptop keyboard by looking for little slots underneath the plastic housing. Depending on the type of laptop, you'll have to search for them. Pry up the plastic to remove the casing above the keyboard. Use a very small flat head screwdriver.
    3. Usually a laptop keyboard is held in place by a few screws. Undo those.
    4. There is a ribbon cable connecting the keyboard, remove it by unlocking the ribbon cable.
    5. Once you have done that, then you can use the flat head screwdriver and slowly pry the screen casing apart. You don't have to take anything else apart.
    6. You will see the laptop web cam with a wire connecting to the motherboard. Follow it, and remove the wire. If a replacement is one it's way from the manufacturer, just connect it to the laptop and do the reverse method of putting the laptop together.

    If this does not expose the webcam, but it should, then you'll have to remove the bottom screws in the laptop to separate the laptop and gain access. If you have any concerns, just send a reply to me.

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