Question about Kwikset Locks & Locksmithing

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Kwikset 909 deadbolt has no power at all. I have installed new batteries but nothing happens.

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I would check to see if the wiring is pinched. Also if it has gotten wet inside it can cause the electronics to malfunction

Posted on May 04, 2017


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Posted on Jan 02, 2017

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SOURCE: kwikset deadbolt

use the proper size alan wrench to tighten or loosen face plate . That is if you have not stripped that hole by putting the wrong tool to it. Under that plate is the 2 main screws to hold the hardware tight to the door.

Posted on Oct 28, 2008

  • 62 Answers

SOURCE: My key is stuck in my Kwikset deadbolt door lock

spray a little bit of oil where you insert the key turn it a couple of time to make sure it is lubricated then turn to correct location to pull out key hold cylinder in with finger key should pull out

Posted on Apr 13, 2009

  • 10 Answers

SOURCE: Lost entry door key, need to rekey kwikset deadbolt

Unfortunatley you need to have the key to remove the cylinder. You can take it to a locksmith that can pick" it to remove the cylinder and make you a key but it may be more cost effective to replace it.

Sorry not to be mre help.

Posted on May 22, 2009

  • 1 Answer

SOURCE: Loose Kwikset Chelsea Deadbolt

I just had the same problem as samrpetrich with a loose kwikset deadbolt. Here's how I fixed it - on the inside of the door, take off the latch that flips the deadbolt in and out using a very small allen key. There is a round plate cover that is snapped on top of the inside deadbolt mechanism. If you look on the bottom aspect of this round plate you'll see where it snaps on; once I saw where to apply pressure it came off easily - taking off this plate exposed the two screws beneath that were loose. Once I tightened these, I snapped the plate cover back on, but the dead bolt latch back and everything is tight again. Hope this helps.

Posted on Jan 31, 2010

  • 6 Answers

SOURCE: Kwikset Smart Key Deadbolt Won't Unlock

Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

Posted on Apr 29, 2010

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1 Answer

When locking or unlocking using the power it attempts to over throw the bolt 3 times which produces a clicking sound. Deadbolt works fine with key and does this when unobstructed with door open even.

This sounds like an unusual problem, but your lock may be covered under warranty. Warranty covers mechanical and finish defects, but not the internal electronics. I recommend calling them-- call 1-800-327-LOCK (5625) in the U.S. and Canada.

Here is a link to Kwikset's website for your reference, and you can follow a link to their written warranty, etc.:

Good luck!

Aug 15, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I have a Kwikset smartcode deadbolt with home connect on my door. The first two months worked fine. I used litheium batteries in it no problem. I had to change them out after 2 months of use. The new...

This may be something as simple as a pinched or grounded wire during installation or a problem with the internal circuitry.
So I suggest that since the lock has a lifetime warranty, contact Kwikset's Customer service and describe the problem to them. They will be able to help you diagnose the problem and set you up with any replacement parts necessary. Contact information:
Call: 1-800-327-LOCK (5625)

Support Hours: Monday-Saturday
7:30am-4:00pm PST
Closed Sundays and Major Holidays

Good luck!

Jul 17, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Kwikset keypad deadbolt will not lock or unlock. Batteries OK.

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

Good luck!

Apr 10, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

The dead bolt handle started turning the wrong way so cant use code only key and now if i put a code in nothing happens but when i hit lock i closes the wrong way

Here's the info on your lock:

Clicking on the link "Installation Guide" will take you through the programming steps:

I think you'll find your answer there.

Mar 03, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced the batteries. After inserting them back into the system, the lock does not operate. I have tried pushing program button 3 times and waiting 10 seconds, nothing. I removed the batteries again...

Here is a link to the complete set of installation instructions for the Kwikset 909-15:

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

Good luck!

Feb 02, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Lock wouldn't operate so I changed the batteries. Still won't work, tried to reset the just beeps twice. What do I try now? The deadbolt can be moved manually.

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

Good luck--and please provide feedback if this helps!

Dec 23, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced batteries as wouldn't work today. deadbolt will not operate, nothing works. these are brand new batteries. CXan move deadbolt but have to do so manually.

Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
Good luck!

Dec 21, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

2 Answers

Brought new keyless dead bolt. Put it in a door that opens in with hinges on right side. The problem is that the motor wants to turn the dead bolt the opposite direction, unlock extends deadbolt,...

My lock adjusted itself automatically... You have to hold the lock button in (on the exterior side) while you insert the battery pack - the deadbolt will cycle in and out, then beep a couple times. You'll be holding button for maybe 10 seconds.
I have to say while this step is included in the instructions in a big red box, it says nothing about why or what its doing, so I imagine many people miss this...

Aug 25, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

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