Question about Electrolux Vacuums

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Why does Electrolux not back up the warranty?

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They will if the claim is for genuine product failure
they will not for misuse , abuse or you not following user instructions or if you have allowed unauthorized repairs

Posted on Apr 25, 2017

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  • Electrolux Master
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Ask them. Perhaps the warranty has expired. Perhaps the product was abused and not used in a manner consistent with its design. Perhaps it was from another country.

Ya gotta check.

Posted on Apr 25, 2017

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I have a new Electrolux 4300A (Ultraactive Deep Clean Canister) and the powerhead brushruoll has stopped working. Where is the reset button?


I have repaired many of these and to be honest your best course to to call Electrolux Home Care and find your nearest warranty station. The reason for this is it should cost you nothing and without the on ohm meter and a prior knowledge of how these are put together, you would not be in for a fun afternoon. Call them and explain the problem, most likely you have a broken or pinched wire in the neck assembly and will need a replacement. The wires to the neck attach directly to the main circuit board near the height adjustment, but to retain your warranty call Electrolux now... put down your mouse and call them so you can go back to enjoying your recent purchase with confidence.
(800) 896-9756 Monday-Friday, 9AM-8:30PM (EST)
Saturday-Sunday, 11AM-7:30PM (EST)

Nov 13, 2013 | Electrolux 75922-4 Beam 045056 Power Head

Tip

Electrolux Epic 6500: Trouble Shooting I


Electrolux Canister Vacuum Shuts Off During Use<br /> <br /> This actually cover several models of Aerus and Electrolux canister vacuums. Models covered include: 2100, Epic 6000, Epic 6500, Aerus Lux 5500, Aerus Lux 7000, and Aerus Lux Legacy. Be aware that some of these models may still be under warranty. Any disassembly of those machines will void the warranty. Use of non-genuine bags also voids the warranty. Use only Home Solutions Aerus/Electrolux bags.<br /> <br /> First, turn dial on top of vacuum counter-clockwise so the smallest dot lines up with the arrow. See if it stays on. If not, detach hose and turn vacuum on. Place palm of hand over intake. If it turns off, it's possible that the tubes connecting to the CVA are clogged and simply need cleaned. This is most often caused by using "made to fit" Electrolux bags. Dust is sucked through the bags and into the motor compartment of the machine. All interior parts get covered in dust and need to be cleaned. If this is the cause, the vacuum is best cleaned and repaired at an authorized Aerus Electrolux store. If the vacuum shuts off, or won't turn on before placing hand over the intake, it's probable the control valve assembly is bad and needs replaced.<br /> <br /> Another cause is an overheated motor due to clogged screen at back of bag well, full or clogged bag, dirty afterfilter, bad wiring/connections, clogged hose, clogged power head, or bad motor. It depends largely on the type and model of cleaner. Clogged wands are also a possibility, but unlikely.<br /> <br /> Check and clean screen at back of bag well.<br /> <br /> Replace bag. Make sure it's a genuine Electrolux bag made by Home Solutions.<br /> <br /> Check and replace afterfilter if necessary. These should be replaced after every six bags.<br /> <br /> Broken and worn wiring connections are often found in the hose ends due to abuse and normal wear and tear. You can check the continuity of the hose using a continuity tester or multi-tester. If a multi-tester, turn dial to one of the Ohm settings. Place one probe into one of the terminals on the end of the hose. This will be referred to as T1. Touch the other probe to each of the terminals/connections on the other end of the hose. These will be T3 and T4. One of them should read zero, the other should read infinity. Repeat this with the other terminal, which will be T2.<br /> <br /> Drop a marble in one end of hose and let it roll through. If it doesn't roll through, the hose is clogged and needs to be cleared. Plug hose into the exhaust port of the vacuum, place other end in the in port. Turn vacuum on. This provides a blowing and sucking action which should clear the hose.<br /> Detach hose from power nozzle (PN). Drop a marble into the wand end of PN. If it rolls through, it's clear. If not, there's probably a clog behind the brush where the intake opening is. You may be able to reach this through wand end with needle nose pliers, or either end with a knitting/crochet needle or a bent coat hanger.<br /> <br /> If none of these "fixes" provide the answer to the problem, it should be taken to the nearest Aerus Electrolux store for diagnosis. Repairs or checks involving disassembly of the vacuum should always be done by an authorized Aerus Electrolux service technician.<br /> <br /> The store nearest you can be found by following the instructions at the below listed link:<br /> <a href="http://www.aerushome.com/storelocator/">http://www.aerushome.com/storelocator/</a><br />

on Dec 20, 2010 | Electrolux Epic 6500 Vacuum

Tip

Aerus Electrolux: Don't Void Your Warranty


Aerus Electrolux Warranty
Aerus carries a great warranty on their machines, up to 20 years limited on top of the line models. However, there are some things that WILL void the warranty. The following are probably the most common.

Use of generic/made-to-fit bags. There’s a reason genuine bags are strongly advised for use with the Aerus and previous Electrolux vacuums, and it’s not just the strength of the bag. Fine dust particles will get through generic bags and result in a damaged motor.

Vacuuming wet carpet and liquids. Although you may try to make sure you don’t use your vacuum on liquids, children, other family members, and/or house cleaners won’t necessarily be as careful/caring. If kids notice the vacuum doesn’t work anymore, they may try to hide the evidence, thus you may not know about the problem.
Keep in mind that if you have your carpet steam cleaned, it can take a week or more to thoroughly dry. Vacuuming during this time will result in water/mud getting into the motor, ruining it almost immediately. A wet bag will also usually break open, sending contents through the motor. The motor will have to be replaced, but it won’t be covered by a warranty.

Dismantling of vacuum by unauthorized persons. If you’re having a problem with your vacuum, and you think it’s an easy, quick fix, don’t. You may get it fixed, but this will void the warranty for future problems. It’s simply not worth it.

Commercial use. The Aerus commercial upright is made for tougher work, but only carries a one year limited warranty. Even though your machine may have a longer, better warranty when used properly, using it as part of a cleaning or similar business voids the warranty. Solution; Don’t do it.

Aerus Electrolux does NOT warranty machines sold over the internet, such as on E-bay. Only those purchased through an authorized franchise or representative carry Aerus' warranty.

Be aware of your machines’ capabilities and warranties. An Aerus Electrolux owner has made a wise investment in a top-of-the-line home cleaning system and generally desires to maintain the system in prime working condition, with full benefits.

Contact Aerus for additional information. You can find a local shop/consultant through their home page: http://aerushome.com/

on Aug 22, 2010 | Vacuums

1 Answer

I have the 50th jubilee electrolux model(1210)...it smells funny when I have it on and I quickly turn it off....what could it be?


Unless the motor has been replaced at some point, a bad one is my guess. You can order a new motor from an Aerus Electrolux store and they will generally replace it just for the cost of the motor. One year warranty against defects, workmanship, and on the labor.
With potential other problems on a vacuum this age, you may be ahead buying a new one. Or even a newer used one. Aerus Electrolux still has new models available for less than $1200, and with a 5 year warranty. Still a terrific machine.

http://www.aerushome.com/storelocator/

Mar 27, 2011 | Electrolux Vacuums

1 Answer

The retractable cord is all the way out and won't go back into the machine! How do we get the machine apart to fix this problem?


You shouldn't have to. Simply tilt the machine to 45 degree angle and gently tug and release the cord. From my own experience, this almost always works. It's possible it's due to a broken part, but not likely.
Also, the vacuum should still be under warranty. If it's disassembled by anyone other than an authorized Aerus Electrolux servich tech, the warranty is voided.

Jan 22, 2011 | Electrolux Lux 7000 Bagged Canister Vacuum

1 Answer

Eletrolux lux7000 manu and how to retract the power cord?


For the user's/owner's manual, go to the below link, click on the arrow below where it says "Older Models", click on Lux 7000, click on "download". If you want a service manual, they are only available to Aerus Electrolux stores.
For retracting the cord, try tipping vacuum up on it's back end and gently pulling and releasing cord. This will often cause it to retract. If not, keep in mind that the canister portion of this vacuum has a 7 year warranty on it, so depending on when you purchased it, the cordwinder may still be covered. The warranty does not cover normal wear and tear, or abuse. There are other things that will void the warranty.

Nov 26, 2010 | Electrolux Lux 7000 Bagged Canister Vacuum

1 Answer

Motor to my electrolux centralvacuum has burned out .Is it a good idea to just replace motor?


Replacing the motor yourself voids the warranty on the motor (1 year). You can take it to an authorized Electrolux (now Aerus) service center and let them replace generally for only the cost of the motor.
Replacing the entire unit will give you a 5 year warranty on the unit, including motor and fan assembly.
I don't know how old your unit is, but if more than 20 years you might consider replacing it due to updates in the other components and potential of them becoming obsolete.

Aug 26, 2010 | Electrolux Central Vacuum

1 Answer

Electrolux central vacuum


http://geeksquad.fixya.com/ThreadView.aspx?prdid=113662&thid=491377
Electrolux central vacuum
Posted by judiths on Apr 05, 2008
Help! It works fine until I plug in a hose and then the unit surges--kind of like its breathing.

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It sounds to me that you may have a weak motor and when it takes on a load it starts to over load and or surge – but if the motor is still under a factory warranty then contact the vendor who installed it because if you work on a unit that is under a factory warranty then it will void the warrant. It is not the vacuum inlet because that only uses a low volt wire. So if it beyond the factory warranty then contact your local vacuum cleaner dealer in your area or cal the Electrolux factory for further information and or an owner manual on the unit giving them a model # and serial # so they can download the correct service manual for you. Your motor may be in need of service but be careful that the repair and labor does not exceed the cost of a new motor.

So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://electrolux.com/ Customer Service 1-800-896-9756
Electrolux Home Care Products – North America
P.O. Box 3900 Peoria, IL 61612
Thanks, Don the Vac Man
Go Ahead. Use Us.

Apr 05, 2008 | Electrolux Central Vacuum

2 Answers

Electrolux 2100


Call your local Aerus Electrolux office. If there is a problem in the electrical system you should get that checked before you continue with the machine. As for the cord replacement- Any Aerus service dept. can do that for you. I say an Aerus office because should you let a non-Electrolux employee work on it you will void your warranty.

Dec 08, 2007 | Electrolux UltraLux 2000 Bagged Canister...

1 Answer

Power cord plug broke and cord went back inside.......how do i open??


Call your local Electrolux office. Trying to fix it yourself will void your warranty. If you need any assistance call 570-326-1731 and ask for Liz, I will be happy to assist you if I can.

Nov 19, 2007 | Electrolux Guardian Bagged Canister Vacuum

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