Question about HP Office Equipment & Supplies

1 Answer

My printer shows my black ink is out but i have a new one in and when i print a report it shows out and when i print something it is very very very pale . And it is a hp brand

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.


    An expert that got 20 achievements.


    An expert that got 10 achievements.

  • HP Master
  • 12,962 Answers

If unit has a separate print head it is necessary for you to clean it out since it is not working properly. If head is part of cartridge assembly then the cartridge may be defective.

Posted on Apr 25, 2017


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When i refill toner it still show toner sovle the problem

Good day.
First try to print a print status report. Here are the steps:
1.Push setup menu button, that would be the wrench icon. 2.Push the right button to navigate until you get to the Tools Menu 3.Tools Menu>Push button for Printer Status Report
This will give you the accurate ink levels on your printer. If it still shows low ink based on the printer status report, you have to reseat the ink cartridge and make sure the orange tape near the HP Logo on the ink cartridge has been peeled off.
If the report shows ink levels are fine, then that status report on the front panel is just a false report. Try powering off your printer and powering it back on again. As long as you don't have print quality issues, you should be fine.

Jun 20, 2011 | HP LaserJet CP1515n Printer

1 Answer

Hi i have a hp officejet 4355 all in one printer at my place. i m having problem fixing with the cartridge as it is showing error. pls guide

Problems with Hewlett Packard Officejet 4355 printing can often be due to issues with the cartridges. The printer has two cartridges, one black and white, and one color. Both can be physically inspected for problems. The printer also has a self-test report to determine if there is a non-obvious problem with the cartridge. The report can provide valuable information, including status.

  • 1

    Take the black ink cartridge out of the slot on the right. Be careful not to touch the ink nozzles or the copper contacts.

  • 2

    Look at the cartridge and make sure that the plastic shipping tape isn't still attached. There shouldn't be any tape covering the ink nozzles.

  • 3

    Replace the black cartridge and then perform Steps 1 and 2 on the color cartridge. The color cartridge is the one on the left side.

  • 4

    Print a self-test report. Load paper in the tray and press "Setup." Press "2" and then "4." The HP Officejet 4355 will print a report. Make sure the lines of color extend across the page. Missing, faded or streaky lines can indicate a cartridge failure. If the color bars don't show as black, cyan, magenta and yellow, you should clean the cartridges.

  • 5

    Press "Setup" and then press "6" and then "1." The print cycle will commence. Allow it to complete and then print another test report. If the test still shows errors, replace the cartridges.

  • Feb 01, 2011 | HP Officejet 4355 All-In-One InkJet...

    1 Answer

    Black ink seems to be clogged even after putting in a new cartridge.

    Try thi:

    Cleaning the Print Head
    1. Press the Ink, Ink/Reports, Ink Management/Reports or Ink Management key.

    2. Use the up or down navigation key to select CLEANING.

    3. Press Menu/Set to confirm your choice.

    4. Use the up or down navigation key to select the color that is not printing
      Select ALL if more than one color is not printing.

    5. Press Menu/Set to confirm you choice.

    6. The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time.

    7. Test by printing the "Print Quality Check Sheet":

      1. Press the Ink, Ink/Reports, Ink Management/Reports or Ink Management key.
      2. Use the up or down navigation key to select TEST PRINT.
      3. Press Menu/Set to confirm your choice.
      4. Use the up or down navigation key to select PRINT QUALITY.
      5. Press Menu/Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
    If one or more of the ink colors is still missing from the printed page, repeat the print head cleaning steps listed above up to 4 more times. After each cleaning, print the Print Quality Check Sheet to see if there is any improvement.

    Jan 17, 2011 | Brother MFC-5840CN All-In-One InkJet...

    1 Answer

    How to check the ink level onC4480 printer

    To check the ink levels from the HP Photosmart Software
    1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.
    NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.
    The Printer Toolbox appears.
    2. Click the Estimated Ink Level tab.
    The estimated ink levels for the print cartridges appear.


    Print a self-test report
    1. Load A4 unused plain white paper into the input tray.
    2. Press and hold the Cancel button and then press the Start Copy Color button.
    The product prints a self-test report, which might indicate the source of the printing problem.
    3. Make sure the test patterns show a complete grid and the thick color lines are complete.
    • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.
    • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
    • If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

    Nov 30, 2010 | HP PhotoSmart C4480 All-in-One Printer ...

    1 Answer

    HP C6280 with new ink cartridges shows cartridges empty

    First make sure you are placing the right
    color cartridge into the right slot.
    Most Printers are touchy about the
    installation of ink cartridges. If the
    instructions say to press the cartridge
    into the slot until you hear a loud click,
    that's what they mean. If at first you
    don't succeed, remove the cartridge and
    reinsert it into the slot again and press
    on it hard till it clicks.
    Then your printer should work properly.
    Hope this is of some help. Bud

    Feb 03, 2009 | HP C6280 All-in-One Printer

    1 Answer

    Printer head clogged

    Assuming that by "I have tried many times with the utilities" you mean you have tried many cleaning cycles, there may be other reasons than clogged nozzles. First ensure there is ink in the ink cartridge. Even though the Status Monitor (SM) may show there is ink, there may not be. The cartridge chip merely counts the number of ink shots the printer uses and reports this to the SM. Thus the ink remaining is merely an estimate and for a number of reasons can be wildly wrong. Change the black cartridge for a new one. If it still doesn't print, report back.

    Aug 26, 2008 | Epson Stylus Color 460 InkJet Printer

    1 Answer

    Not printing black

    Verification of color out – happens only after keeping the unit idle for quite some time.
    1. Print self-test report
    2. Are the cartridges out of ink – check ink levels
    3. check self-test report patterns (missing lines or streaked bars)
    4. Look for missing colors or ink smears.
    5. Was this issue showing up because of any one single color?
    6. Was it stored in a warm environment (Stored under direct sunlight?)
    7. Manual Cleaning & Cleaning from Driver
    Print a extended self-test report,
    On the HP All-in-One control panel, press and hold the OK and Cancel buttons simultaneously and then release. An extended self-test report prints. You will get all the information of your cartridges. Good Luck

    Aug 18, 2008 | HP Photosmart 3310 Printer

    1 Answer

    Dell 942 AIO printer cartridge problem

    Was your replacement cartridge a new dell product? If it was, the sensor on the prnter should recognize it as new and reset the indicator to full. If, however, the cartridge was refilled, remanufactured, or otherwise an off brand, the ink indicator will show it to be empty. Just ignore and use the printer as normal -- it will print just fine, but you may need to press the select button to get it to start printing the first page.

    Aug 26, 2007 | Dell 942 All-In-One InkJet Printer

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    Related Topics:

    29 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Ben Johnson

    Level 3 Expert

    685 Answers

    mukhtar21 shaikh
    mukhtar21 shaikh

    Level 3 Expert

    2022 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides