Question about Xerox Phaser 8550DX Laser Printer

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I get a print out from start up which says "Hardware Failure: Front Panel Data path failure (16.4). What is that?

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Here's a link to the error codes, note the 8550 codes are on the right side. (See POST codes.)
16.4 is a soft error code, i.e. doesn't prevent your printer from starting up, but generates a printed report. "Control panel data path failure, bad data returned." See page 4 for instructions recommended in this case.
You can access a remote dignostic tool from Xerox for your machine here., and here are support center instructions.
Here is the home support page for your model.
There may be firmware updates available for your printer that could help to correct some issues.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 24, 2009

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Follow the below steps on the front panel of the All-in-One printer:
A. - Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons.

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Hi,
Ink System Failure refers to a hardware issue with the printer, however a series of troubleshooting can be tried as a last resort before you get a replacement of your printer.
Try the following:
1. Press and hold the “*” key and then press the “#” key and release both keys.
Now check if there is any message on the printer display, it should display something like "Enter Special Key Combo"
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Now check if there is any message on the printer display, it should display something like "Support"
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Follow the below steps on the front panel of the All-in-One printer:
A. - Press and Hold the “Print Photos” & “Red Eye Removal” buttons. Release both buttons. Display should say “Enter Special Key Combo”
B. - Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal”
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Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal” .

If "support COxxFN0723BR" appears with "uiaux" message, perform the below steps:
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
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9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
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2 Answers

Ink system failed. Error: 0YC18a0201


Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The all-in-one cannot copy, receive faxes, or print. Solution
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I hope this helps, If so please rate our solution.
Please perform the following steps in order:
1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say "support" R0631M"
6. Press and release the right arrow button until the display says “System Configuration Menu”.
7. Press and release the “OK” button.
8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
9. Press and release the “OK” button.
10. Display should say “Hardware failure status: Clear. Press OK to clear”.
11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

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1 Answer

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It sounds like the display panel has gone bad. Possibly the text is garbled or only half shows up??

If you contact Xerox and tell them, I believe they will send you a replacement display panel - even if your printer is no longer under warranty -- IF your printer has never been sent a replacement display.

I've had this happen on several of these printers - I believe they know there is an issue with the display panels, which is why they are sending replacements for free.

I find the easiest way to contact them is to go through the support section at xerox.com and search for that error, then hit contact us at the bottom of the page. It'll ask for your contact information as well as the serial number of your machine.

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Follow the below steps on the front panel of the All-in-One printer:
A. - Press and Hold the “Print Photos” & “Red Eye Removal” buttons. Release both buttons. Display should say “Enter Special Key Combo”
B. - Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal” 

display says: "enter special key combo"

C. - Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal” 

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display says: "support COxxFN0723BR"

Perform the below steps:
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status
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8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

Make sure that you perform steps from 2-9.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
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12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. 
13. To verify printer functionality print a SELF TEST PAGE. 

Please perform all the above steps from 10 to 13 .

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Contact xerox in your country, who will arrange to have a replacement front panel sent out to you to install - eeven though it is out of warranty and at no charge


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