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Hinge on the printer cover on Office Hero 6.1 is stuck open. I changed a cartridge and somehow got that hinge out of place and can't see how to get it back to it's original position.

When I close the cover the back right corner where the hinge is sits up about 1/4.

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If I were you, I would try re-seating that cartridge you replaced ... don't pull it all the way out, but just wiggle it around a little while putting pressure toward it's seated position. If you pull it all the way out, you're asking for a mess!

Posted on Apr 24, 2017

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I'm trying to change the ink cartridge & can't open the printer cover on pixma mx310 office all in one series


Put your fingers under the ledge where all of the number keys ect are on your printer. Lift upward firmly and the printer will open and a hinge will keep the cover up while you change the cartridge in it.

Oct 24, 2011 | Canon PIXMA MX310 All-In-One Printer

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Lexmark x6570 hinge is messed up so im getting cover open message


I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to push it back into place with no luck.

Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.

To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover of the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.

I am not sure if new replacement hinges are readily available from Lexmark or other sources.

Oct 05, 2011 | Lexmark X6570 InkJet Printer

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The scanner lid won't close properly. I see the right back corner of the lid has popped out of it's socket. how can I fix this?


I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to pus it back into place with no luck.

Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.

To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover or the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.

I am not sure if new replacement hinges are readily available from Lexmark or other sources.

Aug 26, 2011 | Lexmark X3470 All-In-One InkJet Printer

2 Answers

RIGHT REAR HINGE ON CARTRIDGE BAY SEEMS TO HAVE POPPED OUT, RENDERING THE PRINTER UNABLE TO PRINT (LID WILL NOT CLOSE ALL THE WAY ON RIGHT SIDE).


find the switch where the door presses to tell the printer its closed.
find something to press that when you want to print then remove it when you have to swap cartridges

May 05, 2011 | Computers & Internet

2 Answers

Mess. saying cover open i cant seem to close the top down. the top cover seem to be off track or broken


I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to pus it back into place with no luck.

Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.

To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover or the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.

I am not sure if new replacement hinges are readily available from Lexmark or other sources.

Feb 05, 2011 | Lexmark X6570 InkJet Printer

1 Answer

I changed a printer cartridge and the lid is stuck open. HP 3310 Photosmart. I did reseat the cartridge I changed to no avail. I am most curious how this can be fixed without forcing the lid down. Thank...


hello, well, you can take off the right cover, with printer unplugged, and disconnect cables that connect to the scanner top cover area. the hinges have press lock that will require you to press up, and slide towards the front and lifting up at same time. the scanner will come off, using #10 torq bit, take hinges out of machine, if you some white grease or light weight lithium oil, use it in and around the actual hinge area, basicly what your working against is plastic on plastic, with a powerful spring, so do this carefully and try not to pinch your fingers, it hurts alot. try slowly to open and close hinge slowly, if it does not move freely, don't force or it will break, that spring used is under alot of pressure, so do it slowly, lube and try to move, lube and try to move. when it works smoothly put back together

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The plastic hinge on the cover of my HP 3210 printer cover is broken and a nearby electrical connector has been disconnected. can you fix the problem or suggest someone who can.


Me 2 I was changing a the yellow cartridge and try to close the lid and POW the hinge on the right side broke. I got the printer opened and had to disconnect three ribbon cables the 3.5 mm jack and one 6 pin connector plug.

Apr 28, 2010 | HP Photosmart 3210 Printer

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Top of printer is stuck in the open position showing cartridges


i had the same problem: the acess cover was locked in the open position. i disassembled the whole lot including hinges( not a good advice). try some silicone spray( no mineral oil, but maybe cooking oil) directly into the hinge and bring some movement into the lid. there are no gears or latches that can lock the hinges.

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Hp deskjet printer 6840 wont print .keeps on saying top cover is open when it is actually closed.


Pop off the right side cover - it is just held with clips. At the hinge, you will see that the cover switch arm that is supposed to move up and down as the cover opens & closes (in the slot in the geared hinge) is probably broken off. It is in the up position when the lid is closed, and down when the lid is open. I cut the shaft of a Q-tip to length and wedged it into the space to keep the cover switch up all of the time and still allow free movement of the lid.

Geezer Geek

May 20, 2009 | HP DeskJet 6840 InkJet Printer

1 Answer

Printer top stuck in open position


Don't know if I can, BUT here's try ... jiggle the cover and see if you can slip things back. It's possible you got it too far out of alignment and it won't go back. Try something of that nature. Maybe you were too enthusiastic when you opened it. Also check to make sure there's nothing in the way, or something wrong someplace else. What does your computer say? Any message.

I have a Canon, but it's fairly new and if yours has a hinge on it that slips back, make sure your cover is high enough with your left hand so that the hinge inside the printer swings freely and slip your right hand back against the hinge and gently push. Try that. I have a PixmaM320 or something similar to that number.

I'm trying to get an old HPDeskjet1120c to print. So far, no suggestions on line or manufacturer's suggestions have worked. Steady print light, reset light off, and cartridge (bottom light) light blinks. Oh well Hope the above suggestions work for you.


Apr 25, 2009 | Canon Office Equipment & Supplies

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