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Judy Clark Posted on Apr 24, 2017
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I have an hp officejet 6700 that will print from the computer, but will show hour glass for a copy and will not scan. any suggestions, besides everything we've tried?

My daughter and I have been googling and tag team trying the different fixes that the internet has suggested.

  • Judy Clark
    Judy Clark Apr 24, 2017

    It worked perfectly untIL a couple of weeks ago. Scan or copy does not work from printer face, but prints my work schedule and recipes, but no scan. When you turn it on, the scannet bar goes back and forth with the light there.

  • Larry Ng
    Larry Ng Apr 25, 2017

    Judy
    why not tell what OS you have.
    and what computer first.??????????????
    we get the 6700 part, but what is it connected to.. ?
    or go to hp.com and post there.
    but be advised, same questions will be asked
    what do you have, there. and not stated by you , nor OS. (OS = operating system running)
    see this> its the real deal, for what you own.
    Hp.com is always the right choice for help.

    http://h30434.www3.hp.com/

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Farokh Merek

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  • HP Master 247 Answers
  • Posted on Apr 24, 2017
Farokh Merek
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Call +1-800-204-4427 to Our Technical Support Number for hp_officejet_6700 For Instant Resolution of Your Query. To speak technical support representative dial +1 (800) 204-4427 (U.S.) 6 Am to 6 Am, (24*7 hours) Pacific Time, Monday through Sunday. If you needs a technical diagnosis you can call on our tech support team 1-800- 204-4427, which is especially open round-the-clock for online assistance.

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  • HP Master 14,606 Answers
  • Posted on Apr 24, 2017
Larry Ng
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Can you scan only from the unstated computers?
after loading the HP 6700 printer software?
copy is complex.
scan is simple. try simple first. the move to harder stuff. like copymachine mode.

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PRINTER IS NOT SCANNING AND COPYING FILES BUT PRINTING FROM COMPUTER

https://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322971 copy and paste this address into your browser's address window and press enter, Select troubleshooting in that screen
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5740 hp officejet printer streaks on scan or copy

The glass is smudged or dirty or the scanner bar may have dirt on it. Cheaper to just replace the machine.

If you need further help, reach me via phone at https://www.6ya.com/expert/steven_a67ead41eb5fc62a

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How to up date hp Officejet 6700 Primium all-in-one code auf8437ojde38

  1. Switch on the HP Officejet 6700 series printer and wait until the printer is READY. [The Power light should be on]
  2. Double click on OJ6700_R1435A.exe to launch the HP Printer Update utility. A list of OfficeJet 6700 Premium series printers detected will be displayed on the screen.

    Note: If the Wired network printer you wish to upgrade is not displayed in the detected printer list, click on the Refresh button to scan for printers connected via the wired network.
  3. Click on the checkboxes on the left to select single or multiple OfficeJet 6700 series printers you wish to upgrade.
  4. Click on the Update button to start the firmware flashing process.
  5. Message showing "The selected printer has been updated successfully" will be displayed. Firmware flashing will begin.

    CAUTION! Do not interrupt the printer during the upgrade process. Printer may be damaged if power is interrupted during the firmware upgrade process.
  6. When the printer has successfully completed the flashing process, it will automatically print out a Self Test Diagnostic Page, that will show the new firmware version.
  7. Click on the Done button to close the HP Printer Update utility.
HP Officejet 6700 Premium All in One Firmware
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Happened with me too. Turned out to be a small sticky smudge on the ADF glass. That is the smaller glass scan area to the left of the large glass scanning area.
When using the ADF to scan or copy, make sure the smaller glass area is clean along with the rollers.
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