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Why is my tablet saying it's charging but it's still draining the battery while charging

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If it is doing that, you need a new one or it needs repairing. Put it onto charge and then power it down. Batteries do start to fail after 3 or 4 years and are reasonably cheap to replace.

tablet battery - Google Search

Posted on Apr 24, 2017


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Posted on Jan 02, 2017


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Your device is low on power. Charge it for a day and it should be workable.
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Morning Emily,

A couple of questions, then a couple of ideas.

  1. Are you using the charger that came with the tablet or are you using a universal charger?
  2. Do you leave the tablet on the charger a lot of the time or do you only charge it when it gets very low on charge?

Often devices like these need to be drained periodically so that your battery does not develop a shallow cycle. Shallow cycle can often occur whenever a device is charged often before it actually gets down to a low percentage of this battery capacity. If you have been typically keeping it charged without letting it drain I would suggest leaving it on and letting it drain fully and then try to recharge again.

If you have not been doing constant charges as described above, then it sounds to me like either you have a bad charger or there something wrong with the battery in your device. I'm going to provide a link to a Page on the next book site so that you can see some of the information related to your device.

I think the biggest questions to be asked are, a) is the charger that you're using putting out sufficient power to charge the battery properly, or b) is the battery in your unit defective. These questions can probably be best answered through the store which you purchased it, such as a Best Buy or wherever it is that you got it. They should be able to analyze the output of the charger to see if it's correct. If it is correct and again if you've not been doing the shallow cycling then that would indicate a problem with the battery.
I'm including some links below that might be helpful for you. The first one is to a knowledgebase article dealing with battery and battery life. The subsequent links are for the manual and also for the technical specifications for your device. The tech specs will probably help as far as your battery and also what should be the output of your charger.

Knowledge Base:



Spec Sheet

I hope this helps.

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