Question about Canon PowerShot A560 Digital Camera

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Lens won't open, & it says lens error, restart camera.

When she goes to turn on her camera the lens comes open a little bit then it says lens error, restart camera. then when she goes to turn it off, the lens won't move at all.

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  • Canon Master
  • 4,738 Answers

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try

Posted on Jul 24, 2009

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If you're out of warranty, there are third party place that replace them such as camera lens repairs.

If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.

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Dear jmgrev,

Whenever you turn your camera on and your lens doesn't go in and out properly you are likely experiencing a lens error of some sort. Look for an error 18 or a "lens error restart camera" message. If either of these appears you definitely have a lens motor mechanism problem and will need to send the unit in for service.

If the lens still functions, but only intermittently - or if there seems to be a functional problem in focusing correctly or in taking an excessive time to focus, then you are in the early stages of what will soon become a fullblown lens issue.

These problems can be caused by a variety of things such as having obstructed the lens when turning the camera at one point, or getting grit in the lens mechanism or during/after a fall or some sort of impact. It can even happen spontaneously due to the tracking mechanism coming out of gear. Hopes this helps.

Sincerely,
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