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Depends on what you mean by reset. If you are doing a default reset yes you will lose all settings in the dvr. You can't normally do this without logging in or getting a back door code from the manufacturer. If you mean a power reset all data will still be there but you still will not be able to log in.
First you need to be using Internet explorer as your browser as it does not support anything else.
Second, temporarly reduce your security settings in the browser. You may need to manually customize the setting rather than using the preset slider bar. Low/Medium/High etc.
The software is trying to install itself using active x but I believe the software is unsigned and will not install unless you reduce the security settings in the browser accordingly.
You will need to click the custom section, then find the box that says "download UNSIGNED activeX controls and chose the "PROMPT" setting. Hit apply, ok then restart the browser and try to log in to the DVR again.
Once the software installs on the machine and you are able to log in, reset the security setting back to the default levels. (THIS IS IMPORTANT)
DONT LEAVE THAT SETTING OR YOU MAY BE EXTREMELY VULNERABLE TO VIRUS, BROWSER ****** and TROJANS!!!!!!
Sounds like a network provider problem. If your phone is still under warranty, I would take it back to your dealer and ask them to have a look at it. They may have to return it to its factory settings which means that your would loose all of your current settings, so be sure to back up all of your files first. Alternatively, you can attempt to return it to factory settings yourself by doing the following: Switch the phone off. Remove the battery. Remove the sim card. Reinsert the battery and switch the phone back on. On your keypad, type in: *2767*3855#5 After it resets, reinsert everything again. Good luck!