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I have a Dyson wand vacuum and the beaters have stopped turning

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  • Dyson Master
  • 708 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Apr 30, 2017

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

reddevil6
  • 1673 Answers

SOURCE: beater bar brush stopped working...

Does the power head motor stop, or does the brush roll stop. If it is the brush roll stopping, replace the belt and/or the brush roll. If it is the motor, you may need to clean out around the motor, it may not be getting enough air to cool causing it to overheat and stopping. That the brush roll plate off, take out the screw, and the top will come off, then you can check to see if cleaning is the answer, if not, the motor may be bad.

Posted on Jan 15, 2008

  • 3 Answers

SOURCE: Dyson DC 17 Asthma allergy Vacuum

I had a similar issue. I called Dyson. Hey why not, the number is right on the from of the machine. SO IS the beater bar on/off button, right next to the big red on/off switch. It does have a safety off when something jams the bar from rotating so the motor doesn't burn out. I also removed my sock and on restarting the thing, the beater bar would motor was not turning on. I thought the reset would be inside but no, it is right outside in plain view, which I didn't see either. It is a grey button opposite the big red on/off switch. Boy did I feel dumb after that phone call!

Posted on Sep 07, 2008

  • 1 Answer

SOURCE: beater bar on Dyson upright won't turn when handle is lowered

I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Posted on Jan 01, 2009

Vac Belts
  • 701 Answers

SOURCE: The beater bar on my Dyson won't turn. The vacuum

The belt doesn't have to be broken to make the vacuum not work correctly. If the belt is stretched the vacuum won't operate the way it is supposed to. You can get replacement Dyson Belts here:

Dyson Replacement Belts

Posted on Dec 06, 2009

  • 231 Answers

SOURCE: Dyson vacuum DC17 beater bar won't turn

sounds like the brushroll motor has gone bad. disassemble the head and check the continuity on the brushroll motor

Posted on Feb 27, 2010

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1 Answer

Suction: I took the beater head off to get debris out from under it. when I put it back on I didn't have suction on the beater part. I have suction to there but none under neath


Hello, this is Ava with Think Crucial.

Most of the time the reason why vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to this troubleshooting guide for more information on how you can remove blockages:

https://www.dyson.com/support/dc65/dc65-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc65

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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How do I fix the suction on my Dyson vacuum?


check the pipe is saying that is clogged with something who knows lots clock that pipe make sure all pipes from your vacuum is is unstuck are clogged.

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When the dyson is turned on the suction goes to the wand when you tip the beater down you do not have as much suction you cant pick up lint.


The Dyson system is designed to operate the hose with the handle in the upright position. When the head is tipped down (floor vacuum position) it closes the opening to the hose/wand

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Dyson vacuum has no suction but beater bar spins


Hello, this is Ava with Think Crucial.

Most of the time the reason why vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to your manual for more information on how you can remove blockages:

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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DC01 Beater Barand cyclone working fine but no suction when using wand ?


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Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


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The beater bar on my Dyson won't turn. The vacuum runs and suctions but the bar won't turn and the belt is not broke. The beater bar did get a carpet fiber caught and wrapped around it which stopped the...


The belt doesn't have to be broken to make the vacuum not work correctly. If the belt is stretched the vacuum won't operate the way it is supposed to. You can get replacement Dyson Belts here:

Dyson Replacement Belts

Dec 06, 2009 | Vacuums

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Rug beater does not work, vacuum does I just was vacuuming the rug and it suddenly stopped, beater will not turn on.


The beater bar will turn itself off if something became lodged in the brushbar area - it turns itself off so that it doesn't cause any further damage. If this is the case, recline the machine, turn it on and press the gray button next to the red power button. This is the brushbar's ON/OFF switch. If that doesn't solve the problem, call the Dyson helpline for further assistance.

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