Question about Tablets & eReaders
Reset the Device:
If your Kindle Fire won't move, this doesn't necessarily mean that it's "broken" or has a major problem. The Kindle Fire has a tendency to become "stuck," meaning that it looks like it's "off" when it's actually "on" but it will not work properly because it's locked up. To unlock the Kindle Fire, do a reset by holding down the power button for 20 seconds or more. Then turn the device back on by hitting the power button again. If this doesn't work the first time, try holding the button down for 30 seconds or more. Most of the time, this will be all you have to do to get the Kindle Fire up and working again.
If resetting doesn't work, it's possible that your battery is dead. Try plugging the Kindle Fire into the charger and wait about 15 minutes before trying to turn it on again. If the device refuses to start up, try resetting it again.
If it still won't move, it's possible that you have a dead charging cable. Alas, the cables that come with the Kindle Fire are not known for their longevity. Try charging the tablet with another cord that has a Micro USB connection and see if the device responds. There's no guarantee that the charging cord from your smartphone will work with the Kindle Fire, but it's worth a try. If you get a bit of a charge, then you'll know that your Kindle Fire needs a new charging cable.
Try a Different Power Source:
if the charging cable appears to be working but the tablet still won't move, try plugging it into a different power outlet or the USB port on your computer.
If all of these troubleshooting tips fail, your Kindle Fire may have a hardware problem that requires professional help.
Visit here: Kindle Fire Support
Posted on Jun 26, 2018
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Posted on Jan 02, 2017
Well there are a lot of reasons why the Kindle screen freeze.
most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.
Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.
A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.
You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.
For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes
And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week
Hope this will be helpful
Posted on Feb 04, 2010
I guess you're trying to eject the Kindle from the task bar "(safely remove hardware". Try going into Start/Computer/right click on Kindle/ select eject. This worked for me when I had the same problem.
Posted on Feb 25, 2011
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