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Can you connect 2 dyson DC39 hoses together to make a longer hose?

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Won't be able to get any sort of connection so you will have to make one up yourself
however that brings in another problem in that the longer the hose , the less efficient the vacuum cleaner

Posted on Apr 23, 2017

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1 Answer

Turbo head has stopped spinning


Hi Fay, it's Jack at Dyson.

If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.

It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:

turbo-head-stopped-spinning-yb2iqq4t3gdfozzh4fdwdnjv-3-0.jpg

If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Mar 05, 2016 | Dyson DC39 Multi floor canister vacuum...

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on Aug 19, 2013 | Dyson DC39 Animal Canister Vacuum

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on Aug 19, 2013 | Dyson DC39 Vacuum Cleaner - Multi Floor...

1 Answer

The roller stops as soon as machine turns on, then air leaks with poor suction. How do I fix it?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor, but from what you've described it sounds like your machine may have a blockage in the floor tool, wand, hose or inlet duct. This is simple to resolve by following each of the steps shown in our video guide:


If you continue to have issues with the suction performance or the brush bar in the Triggerhead floor tool after checking for and removing any obstructions, our experts are on hand to help you further. You can reach the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 11, 2015 | Dyson DC39 Multi floor canister vacuum...

1 Answer

Brush bar doesn't spin on dyson on dc39


Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

2 Answers

The turbine head of my DC39 stopped working. The suction is super, took the brush out and disconnected the hose and looked into it, no blockage is visible looking. ideas?


hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

Jan 20, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

What size does Dyson DC 39 vac tool attachments fit?


Hi Margo, it's Jack at Dyson.

DC39 should only be used with genuine Dyson accessories, as these have been engineered and tested specifically for use with this model. The use of non-Dyson parts could cause damage to your machine which may not be covered under guarantee.

To find compatible tools for your DC39, please visit http://www.dyson.com and click 'Shop'.

Jul 19, 2014 | Dyson Vacuums

1 Answer

Power pushing reset


Hi Paula, it's Jack at Dyson.

Like most Dyson vacuums, DC39 is engineered to shut itself down for protection if it starts to overheat. This will usually be due to a blockage, and the filter may also need a wash.

You should find the machine will reset itself after it's had at least three hours to cool down. But to prevent any damage to your vacuum, please give the filter a wash, and check for any blockages.

To check for any blockages in the floor tool, wand, hose or hose inlet, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

DC39's filter should be washed once every three months in normal use, as shown in the video below. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like any further advice after you've given this a try please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 24, 2013 | Dyson DC39 Animal Canister Vacuum

1 Answer

When I turn the vacuum on there is no suction and when I then go to turn it off it sounds as though it is backfiring. It is a Dc39


Hi Robyn, it's Jack at Dyson.

From what you've described, it sounds like your DC39 is blocked. This would prevent the machine from picking up as well as it should do, and will cause the relief valve to activate, making the 'backfiring' noise you've mentioned.

We'd recommend checking the floor tool, telescopic wand and hose for blockages. If you can't find any, it's likely the blockage will be in the duct hose. Our Online Support guide will walk you through how to clear this: http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

It's also a good idea to give the filter a wash, as shown in the video attached. This should be done at least once every three months in normal use. We recommend using cold water without any detergent, then allowing the filter to dry completely for at least 24 hours before replacing it.

I'm confident this will resolve the issue, but if you would like any further advice from our experts please email askdysonUS@dyson.com and we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Oct 14, 2013 | Dyson Vacuums

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