Question about Kyocera Office Equipment & Supplies
We've had it 4-5 years and it was working and now it will not. Do not know of any settings that were changed. Today printed a FAX TX Report and starting 4-19 til now there were 24 attempted fax and only one went through. All phone/fax numbers were lines that we send regularly too. We called one with a phone just to make sure the call was getting through and the fax machine was on. It was and it made the fax tones. It receives fax just fine. Another (our "back-up" free standing fax machine) used by other staff, works fine. Both of the fax machines are on the same phone line (along with the credit card machines) and everything is working except the sending out fax from our FS-1135 work. I hooked a phone to the copier and was able to manually dial out and could hear the fax machine on the other end. I tried to turn the sound on on my copier/Fax but I don't know if I did it right. I could get no sound out of it. When I attempt to send a fax, here's what happens. I put the Page that I am going to fax in the auto feed tray. I push the Fax button and it lights up. Then I type in the number of the other office's fax machine. Then I hit the Green button (START) and it feeds the page into the copier and says it's scanning - then the Memory light blinks on and off 2 times - and then everything stops. The display screen say: Enter destination or Ready for Fax - and it sits there about 5 minutes and it prints out an "Error Occurred" and say "BUSY"
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Posted on Jan 02, 2017
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