Question about APC (SUA3000I) UPS System

1 Answer

Problem with SmartUPS SU5000I

I have problem with SmartUPS SU5000I. I be afraid, that IC12 is got statical electricity over control panel and it is broken. If UPS is turned ON, all LED-s burns on control panel, UPS doesn't take it's Internal Self Test and can only switched OFF and ON then Input voltage is missing. If UPS turned off and powering it´s Input 230V, it's turning ON itself, but doesn't take Internal Self Test. Output voltage always missing.
IC12 is labeled like "PD732-0001B REV 14 SMART-UPS 3G". Is it possible to replace this IC and if so where to get it?
What do You think and sugest me to to. In our country there aren't any reapair shops for repairing nonwarranty APC UPS-es.

Posted by on

  • 1 more comment 
  • willu_2 Jul 25, 2009

    Batteries is good enough and was replaced 8 months ago.
    Event happened 2 months ago and now I charged and tested the battery packs independently.

  • willu_2 Jul 25, 2009

    Batteries is good enough and was replaced 8 months ago.
    Event happened 2 months ago and now I charged and tested the battery packs independently.

  • willu_2 Jul 25, 2009

    Batteries is good enough and was replaced 8 months ago.
    Event happened 2 months ago and now I charged and tested the battery packs independently.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert whose answer got voted for 20 times.

  • Expert
  • 168 Answers

Before trying to replace an IC, make sure that the battery is capable of holding a charge. If there is more than 1 battery, check all. If it (they) are bad, it will probably be less expensive to replace the unit.

Posted on Jul 24, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How i can change input configuration of APC SURT15KRMXLI from single phase to three phase Try page 6 of this document. It shows the connections and jumpers required. Make sure changes are made by a qualified electrician/technician who knows what they are doing so as not to damage UPS and not receive electric shock

Oct 14, 2015 | APC SMARTUPS RT 15KVA RM 230V...

1 Answer

My UPS will not turn on when connected to the wall.

disconnect the power cable from mains. check the mains fuse of the ups. If its used first time the battery has not connected to its terminals.

Feb 26, 2015 | APC Sua1500rm2u SmartUps Usb Serial Ups...

1 Answer

Why does an APC Smartups 30kva have high battery temperature alarm?

UPS should be located in an environment where the temp should not exceed 25 degrees Centigrade, or you may have a damaged fan (inside the UPS, or the temperature sensor is defective.

Jun 09, 2014 | APC SmartUPS VT 30kVA Rackmountable UPS ...

1 Answer

APC SmartUps SU1000I NET After we hit the power (I

The possibility of changing UPS code, so its capacity is smaller, the solution must first be returned to its original settings on PC via Hyper term,
or the relay damage, or overload

Oct 19, 2013 | Computers & Internet

1 Answer

Apc smartups will not power up

have you check the battery, SURT UPS will not on if the battery is totally drain.

Dec 05, 2012 | APC Smart-UPS RT 5000VA (SURTD5000XLI) UPS...

1 Answer

Apc 3kva ups is not working at 260 volts

try to do some calibration, but my question is why you need to plug the UPS on a 260 Volts??? which country you're from???

Nov 27, 2012 | APC SmartUPS RT 3kVA Rackmountable UPS ...

2 Answers

My ups 1000 watts suddenly get off for few minutes than again starts itself .it happens 2-3 times in 24 hours.

Back up devices on the computer creates copies of every new features that are performed. The backup devices default settings may allow to save data every often like 2-3 times in 24 hours. also, the backup devices save settings can be altered to suit user speciifcations. for example, important projects on important files may require to save every few seconds lest any malfuntion that occurs to the computer is misplaced. back devices are considered external structures and should be locate on the computer systems control panel area with a unique description. Clicking on the backup devices logos would allow to manipulate either create urgent backup or space the backup to make the computer faster where back becomes attainabel durign idle hours.( for example, set the computer backup to first tthing in the morning or last at close of computer usage.)

Feb 05, 2011 | APC Back-UPS RS 1000VA UPS System

1 Answer

APC SmartUPS 3000VA

APC do not release cct diags and these are not easy to repair, if the battery fuse was open and there is some board damage, the thing is toast. Even if you get it going the battery will not be able to be calibrated, unless there the board/processor is 100%, I know this as we have a similar model on the bench right now with new batts in and the unit will not recalibrate, so even though the batts are new, as soon as the mains is dropped it goes to very low battery and shuts down in 2 mins.

Buy a new UPS save yourself a lot of time. Hope this helps

Thanks for using FixYA

Aug 02, 2010 | APC Smart-UPS 3000VA UPS System

2 Answers

I'm looking for the APC SmartUPS 700 service manual. Could anybody help me in this matter? This Smart UPS 700, is connected to the 220 volts outlet but the front panel lights are all off. The triacs on the...

well for the service manual you are not able to get it only for the APC engineer to have it.. if you are talkin abt the user manaul you can try google to search it much easy to find... you can check if the led control panel the connetion to the mainboard it may be shorted it mean the cable harness may be explose or loose it... if not try to replace one led board... see if its work??

Mar 17, 2009 | APC Smart-UPS 700VA UPS System

Not finding what you are looking for?
APC (SUA3000I) UPS System Logo

Related Topics:

306 people viewed this question

Ask a Question

Usually answered in minutes!

Top APC Computers & Internet Experts

Shawn DuRee

Level 3 Expert

355 Answers

Cindy Wells

Level 3 Expert

5161 Answers

Jax Planet
Jax Planet

Level 2 Expert

922 Answers

Are you an APC Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides