Question about Michael Graves Crock Pots & Slow Cookers
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Posted on Jan 02, 2017
I have had the same problem. Spoke to rival customer service and they no longer sell replacement lids for model number SCE502. I've read to take the screw from the knob to a hardware store and then find a knob which will fit it.
Someone else suggested that if the knob is mostly intact, ask hardware store for araldite glue
Posted on Dec 22, 2007
SOURCE: 6 qt. slow cooker.
FYI, the recall is not for the 169143 model:
"The recalled slow cookers include the 4.5-Quart Oval and 6-Quart Double Dish models sold under the General Electric (GE) brand name. The model name is printed on the front of the units. The 4.5-quart unit has model number 106661 and the 6-quart unit has model number 106851. Both models have series codes A through D, which are printed on the bottom along with the model number. The base of the slow cookers is white with an olive or honeysuckle graphic."
I too, have the 169143 model. In fact, I just received it for Christmas. I loaned it out and the glass lid broke. I just got off the phone with the division of GE that handles the Walmart products (these slow cookers were made specifically for Walmart), and unfortunately, we are out of luck. You cannot get replacement parts (including lids) for the slow cookers made exclusively for Walmart. The only option is to buy a whole new slow cooker. Grrrr! So much for a 3-month old slow cooker that is now useless. If it was any other shape than rectangle I would just retrofit with a different brand lid, but those rectangular ones are near impossible to find.
Posted on Mar 18, 2008
I am Jo Anne Gomez who posted original problem and thought the problem was resolved with husband putting on a knob he found at the hardware store. Just wanted to let you all know that the handle we thought would solve the problem DID NOT....after he replaced the knob and we did another roast in it the lid totally shattered after we'd cooked another roast (luckily the glass did not get into the food), however, this is just a BAD PROBLEM and these lids should ALL be recalled. I have seen, just recently, the exact same crock pot and lid being sold for much less. I think that these crock pots should not even be sold but taken off the market to prevent lawsuits or horrible problems. Just wanted to let you know our solution did not work and Rival was not helpful at all.
Posted on Dec 15, 2008
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Posted on Feb 20, 2009
There are two ways of replacing this product. Either call the number that "hmhmh" gave which is 888-293-3343. Or to make it easier bring it to WalMart.
I think it's easier to replace it at Walmart..because if you deal wth the dealer you're going to pay for shipping. No..you don't have to send the whole pot back. You're just going to need to cut off the the plug and mail it in.
So that is why I think it makes more since to bring it to Wally. It's easier and free. I went to the customer service and told them about the 2005 recall. I had no recipt and the crocpot for sure looked used. They told me that I could pick any of them out that are $30 or less.
So now I have a brand new machine. WooHoo!!
Good luck all
PS/If you DO decide to go with the dealer..then mke sure you have the model and serial number (which are both under the pot).
Posted on Mar 31, 2009
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