Question about Tablets & eReaders

1 Answer

Updating BIOS when electricity and hence Wifi failed. My Kindle paperwhite is now compeletely imombilised. Can't even charge it. Any suggestions beyond throwing it away?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has achieved Level 3.

  • Master
  • 604 Answers

Contact amazon for a replacement

Posted on Apr 22, 2017


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My kindle papewhite won't even charge. It is only 1 1/2 years old. Can it be repaired

Something could be wrong with the battery. Mine is 7 years old and still going strong. Contact help for suggestions
To contact us via phone:

To contact us via chat:

Mar 28, 2017 | Amazon Kindle Paperwhite

1 Answer

After charging overnight I only have a white screen when I switch it on

Try this suggestion rom Amazon:

Restart your Kindle Paperwhite
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Sep 07, 2016 | Amazon Kindle Paperwhite

1 Answer

My paperwhite won't turn on even after a charge

You may have a bad cord or need a new battery. when you charge does the light come on? If not you have a bad charge cord. Any similar USB cable will work. Try charging again.
Does the light change from yellow to green; which indicates a full charge but still won't work? I'd suspect a bad battery. You can order one from Amazon or may find one at a battery store or Best Buy. Take the kindle along with you to make sure you get the right one.
I've had my paperwhite about 5 years, charge at least once a month and have had no problems.

May 28, 2016 | Amazon Kindle Paperwhite

2 Answers

Batterry discharges in a few hours

Your battery is failing. They have a certain number of charge- discharge cycles before they wear out. You can get them on eBay or Amazon. Look at the videos tab for a tutorial on how to change them

Apr 30, 2016 | Amazon Kindle Paperwhite

1 Answer

How do I get started

Take your pick Elsa or read them all :>)

  • Help: Set Up & Charge Amazon Device Support > Kindle Paperwhite ... Video: Set Up Your Kindle . ... Get to Know Us. Careers; About Amazon;
  • New Kindle? Here's How to Get Started - Mashable 2012-12-25 · ... the Kindle Paperwhite and Kindle Paperwhite 3G - as well as ... Here's a few picks to get you started: ... I carry my Kindle in my handbag ...
  • Help: Kindle Paperwhite (5th Generation) Help Ask the Kindle Help community ... Get to Know Us. Careers; About Amazon; Investor Relations; Amazon Devices; Make Money with Us. Sell on Amazon; Sell Your Services ...
  • Kindle Paperwhite User Guide - Amazon Web Services · PDF file Kindle User's Guide 5 Chapter 1 Getting Started Chapter 1 Getting Started Welcome to your new Kindle Paperwhite. This short guide will familiarize you with all of the
  • OverDrive ' Getting started with Kindle eReaders ... Fire HD, or Fire HDX, please refer to our guide on getting started with Kindle Fire devices. Note: Kindle Books are currently available for U.S. libraries only. ...
  • Kindle Paperwhite User Guide - Amazon Web Services · PDF file Getting More From Your Kindle Paperwhite Customizing Your Kindle Settings ... Amazon Kindle device software, the Amazon Kindle Quick Start Guide, ...
  • Dec 31, 2015 | Amazon Kindle Paperwhite

    1 Answer

    I don't have wifi. How do I download the book I just purchased.

    Connect via a computer, and connect your Kindle to it. Or, go for a coffee at Starbucks, or a beer at your local bar.

    Aug 13, 2015 | Amazon Kindle Paperwhite

    1 Answer

    My Kindle will not charge

    Here's a possibility, I just plugged in my Kindle Paperwhite using the Kindle charger and USB cable. It wouldn't charge.
    I kept it plugged in all afternoon and it accepted no charge although it showed the little lightning bolt on the icon suggesting it was charging.

    I unplugged the charger (it has two prongs) and reversed it so
    the logo was on top and, Lo and Behold it charged. It could be the plug is not omniidirectional (i.e. it is polarized)

    Feb 14, 2015 | Amazon Kindle Paperwhite

    1 Answer

    Start using a new kindle

    Leave the kindle charging over night. The yellow light will turn green when fully charged. Or watch the lights and time when the green light comes on.Make sure you have the kindle wifi off when not in use as the battery uses memory when it is on.

    Nov 02, 2014 | Amazon Kindle Paperwhite

    Not finding what you are looking for?
    Tablets & eReaders Logo

    Related Topics:

    58 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Tablets & eReaders Experts


    Level 3 Expert

    102366 Answers

    The Knight
    The Knight

    Level 3 Expert

    74185 Answers


    Level 3 Expert

    76051 Answers

    Are you a Tablet and eReader Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides