Question about Polaris Pool & Spa

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Back up valve on my Polaris 380 works fine, but just at the very end of the back up cycle it gets an extra boost or something and goes crazy and spins in circles causing my Polaris to be come tangled

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  • Polaris Master
  • 8,471 Answers

Make sure swivels are not crusty if ok add some more

Posted on Sep 11, 2017


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 291 Answers

SOURCE: Whirlpool Ultimate Care II GSQ9669LGO

Sounds like you may need to replace the timmer

Posted on Aug 28, 2007

  • 177 Answers

SOURCE: 28+ year old- Speed Queen Heavy Duty top loader

It sound like you drain hose is siphoning off the rinse water, It needs a standpipe make sure the drain hose is at about the height of the top of the washer, Make sure the drain hose isnt stuck in the drain it also needs an air cap. the drain hose should not lay on the floor to run to the drain

Please let me know if this doesnt solve your problems

Posted on Oct 04, 2008

  • 2 Answers

SOURCE: Hayward Viper 5500 is spinning in circles

We found the problem to be a faulty check valve. the check valve cost about 25.00. I ordered it from The check valve is located by the cam. It's an easy fix. The check valve comes with the hose attachment, but since our hose was ok we just used a tie strap to connect the new check valve to the hose...sliped back into place... and it works like a charm once again. The part number is below. go to

Posted on May 12, 2009

  • 128 Answers

SOURCE: having problem with polaris 380 not moving. just

If the wheels are spinning independently you have broken drive belts. The hose swivels are leaking also which could lower the pressure to the head.

Posted on Aug 23, 2009

  • 990 Answers

SOURCE: My polaris 380 wheels won't turn. the belt is

If the wheels don't turn there may be sand in the notches on the wheels, the notches may be worn off, if their is sand or dirt in the paddel wheel jet that will keep the unit from turning and again no wheel movement. All of these problems they can check in your local pool store. Stores will generely check your unit out and fix what is needed for just the price of parts to fix it when you bring it into the store.
If you have no water flow to the unit this will also stop things from working so be sure to check your finger screen before you do anything.

Posted on Aug 25, 2009

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1 Answer

Why does my polaris 380 travel with its nose up

go to the back there is a jet put it in the 11 oclock position it will be fine

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Check that your back up valve was installed in the correct direction. It is easy to get it backwards. The narrower end should be closest to the polaris. If that doesn't help let me know and we'll get into more detail.

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Aug 02, 2017 | Polaris 380 In Ground Pool Cleaner

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Overall poor performance 1. does not go to both sides of pool 2. either hangs up on stairs or after adjusting sits and spins on stair / sides 3.

If the pool cleaner does not cover the entire pool, check the hose length reaches within 6" of the farthest point of the pool. Set your thrust jet for 11:00 position. This will optimize random turning. If it is hanging on the stairs, check the pool cleaners wheel RPM. It should be between 28-32. Verify that the back-up valve is cycling.

Feb 19, 2011 | Polaris 380 In Ground Pool Cleaner

1 Answer

Polaris 380 stand on nose while on will not move to wheels on ground what could be the problem

First, check to confirm that the blue restrictor disk is installed in the UWF to decrease water flow. It sounds like you are getting too much water pressure. You could also install the red restrictor disk to decrease water flow even more. If this does not work, verify the back-up valve is cycling. Hold the valve out of the water and watch the jet. It should come on and go off. Make sure that your thrust jets are working properly and are positioned correctly. Also, try removing the head float and shaking it. If there is water in the float, you will want to get a new one. Finally, check the hose floats to make sure they are
spaced evenly. One of these soultions should make your pool cleaner function properly. If you need additional help, please let me know.

May 17, 2010 | Polaris 380 In Ground Pool Cleaner

1 Answer

Having problem with polaris 380 not moving. just replaced back-up valve and having a different problem. there are three small devise on hose that are spraying water.

If the wheels are spinning independently you have broken drive belts. The hose swivels are leaking also which could lower the pressure to the head.

Jul 08, 2009 | Polaris 380 In Ground Pool Cleaner

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