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I down loaded iTunes to activate my phone yesterday. But it did not connect to the internet. I have the phone plugged into the computer now. Hejp!

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  • Cell Phones Master
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Didnt specify what iphone --generic answer-- go to settings and open wifi and turn on if off and sign in if wifi hook need a password go to settings

Posted on Apr 21, 2017

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1 Answer

Broke my screen on iphone 5s yesterday and could not see anything but could use headphones to answer calls somehow i must of done something w password attempts for my screen with out knowing it and after...


Hi, one way to fix this is to plug your phone into your computer, once it is plugged in make sure it is off. Then hold the home and sleep buttons until the "connect to iTunes" screen comes up. You can restore and update your phone this way, but it will erase everything on the phone and upgrade to newest OS. You will have to have iTunes and internet.

Aug 12, 2014 | Apple iPhone 5S

1 Answer

I got a i phone 4 yesterday and it just says no service i tried all te different networks and wont pick up signal anywhere please cav you help thankyou


it is not activated , plug it into your computer with itunes and activate the phone and sim
Or you have just been sold a blocked phone

Mar 03, 2011 | Apple iPhone 3G

1 Answer

Hi there I have my sim card installed in my iphone but it says no sim first it stuck in activation mode and I tried to activate it by putting the sim card in and connect it to the itunes but I got error...


Hi there,

Firstly, because your phone is now jailbroken the software may now be faulty and you may have recurring problems with it.

But you should restore your iPhone as a new iPhone, it will wipe EVERYTHING, from the phone but it will also mean your working from a "clean" phone as it where, it will put it back to how it was from the day you took it out of the box.

Follow the details below to restore your iPhone as a new iPhone and then connect it back up to itunes with the sim inserted to activate it, also if you receive any messages on itunes about carrier settings, choose to update as these are what you need to have your network function. Although as I mentioned earlier, I cant guarantee you that your phone will be working and sorted as it is now jailbroken and doing this permantly alters the phones software.

Hope this helps (please leave feedback)

1 - Load up lateset itunes on your computer
2 - Power down your phone completely - swipe to power off
3 - Hold down the home button (circle button on front of phone) for around 6secs and still holding down connect to the computer
4 - When you receive a message on itunes saying that an iphone has been detected in recovery mode and needs to be restored. Continue with this
5 - On the summary page select the restore option
  1. When prompted to back up your settings before restoring, select the Back Up option. If you have just backed up the device, it is not necessary to create another. **dont worry if your not asked to do this, you are restoring your phone as new so a back up isnt needed**
    ht1414_03--back_up_settings-002-en.jpg
  2. Select the Restore option when iTunes prompts you.
    ht1414_04--restore_dialog-002-en.jpg
  3. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    After a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  4. The final step is to restore your device as a new iphone
    ht1414_08--set_up-003-en.png

Jan 05, 2011 | Apple iPhone 3G

1 Answer

I m not able to sync my iphone with itunes i m not able to load any songs or movies on my iphone . Version : 3.1.2(7D11) Carrier : Carrier 5.0 Serial Number : 88834vgny7h Moder : MB489B Modem Firmware...


Is your phone seen in itunes at all?? have you got the most recent version of itunes installed on your computer? You cant format the phone you restore it back to factory settings if you follow the info ive put below, Please leave comments .
If you phone doesnt show in itunes, then power down your phone and hold down the home button (circle on on front) whilst plugging into itunes itunes will then say it has detected an iphone in recovery and start the restore...

Use the following steps to restore your device:

  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.

If you do not want to restore from backup, select "Set up as new..."

Jan 05, 2011 | Apple iPhone 3G

1 Answer

IPhone 2g will not boot to Apple logo or turn on.


Hi

Have you tried holding the power button and the home button on the front for around 10secs?

Try this, the Apple logo should appear and get the phone to boot up.

If that doesnt work, boot up your computer and make sure you have the most recent version of itunes on it and then hold down the home button on the front of the phone while plugging into your computer and keep holding down the home button until you get a message on itunes saying an iphone has been detected in recovery mode. Then release the button and restore your iphone as a new iphone

**** Because your phone wont power on and it has been restarted this way you need to restore as a new iphone to get it to work again meaning you will loose any info on the phone ****

Make sure you update your phones software its most likely a factor to your phone shutting itself down.

Ive put the details below on how to restore your iphone, while restoring it will automatically update it for you - (after holding the home button and receiving the message on itunes follow the restore info)

Hope this helps :0) - Please Leave Me Feedback


  1. Select the Restore option.
  2. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  3. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  4. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  5. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
Select set up as a new iPhone :0)

Jan 04, 2011 | Apple iPhone Smartphone

1 Answer

My iphone just turned of and it had full battery now it wont turn back on any help ?


Hi

Try holding down your power button and the power button for about 10secs or until an apple appears, your phone should then load up. If not then please follow the steps below to restore your iphone..

Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option. If you have just backed up the device, it is not necessary to create another.

  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).

  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:

    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.

  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:

    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Jan 01, 2011 | Apple iPhone Smartphone

1 Answer

I hooked my iphone3G to the computer and it stay on the first apple screen and hasnt went any further...what can i do to fix it?


HI

Unplug the phone from the computer and power down then try holding the power button and the home button for around ten seconds the screen should show the apple logo and release the buttons then wait and see if the phone loads up to the home screen.....this can take while for the phone to register so dont push at the buttons etc just see if it changes. If not then follow the steps below to put your phone into recovery mode and restore it

Hope this helps

Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option. If you have just backed up the device, it is not necessary to create another.

  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).

  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:

    After a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.

  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:

    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Jan 01, 2011 | Apple iPhone 3G

1 Answer

My phone will not charge screen is black worked yesterday


Hi..

hold down the power button and the home button the apple logo should appear, wait for it to see if it loads to the home screen. If this doesnt work, power up your comp and itunes (make sure you got the latest version of itunes) hold down the home button & keep held down whilst plugging into comp, itunes should appear with a message saying an iphone has been detected in recovery mode. Continue with this and restore your iphone.

** If you restore you phone as a new iphone it will wipe ALL data from your phone, if you restore you phone it will bring all of your data back but it MAY also cause this issue to happen again **

Below are some instructions on how to restore your phone incase you get a bit stuck!! hope this helps!!!

Use the following steps to restore your device:
  1. Select the Restore option.
  2. When prompted to back up your settings before restoring, select the Back Up option.
  3. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  4. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  5. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..."

Dec 30, 2010 | Apple iPhone Smartphone

1 Answer

My iphone is not recognized and cannot be activated for service


You need to restore the iphone as a new iphone

Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 26, 2010 | Apple iPhone 3G

1 Answer

Just got phone downloaded itunes inserted sim card, but i tunes logo is all that is coming up on front of phone what more do i need to download ?? or what should i do to get phone up and running?? advise...


Hi,

your phone has gone into recovery mode, you need to connect it up to your comp with itunes loaded up, make sure your itunes is the most recent update.

itunes will then appear with a message saying that it has detected an iphone in recovery mode and that you need to restore so carry on with the restoration of the phone.

below is a step by step on how to restore your phone but on the last steps you need to make sure you restore the iphone as a new iphone. Once you have gone through all that it will basically go through the setup of it and the activation of the phone, Hope this helps!

Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 25, 2010 | Apple iPhone 3G

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