Question about Ricoh Office Equipment & Supplies
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Posted on Jan 02, 2017
BULLETIN NUMBER: J001/J003/J006/J007/J010/J011 – 021 07/02/2008
GESTETNER – GX3000/GX3050n/GX5050n
LANIER – GX3000/GX3050n/GX5050n
RICOH – GX3000/GX3050n/GX5050n
SAVIN – GX3000/GX3050n/GX5050n
SUBJECT: SC999 OCCURS
An SC999 (Maintenance Stepper Motor Home Position Error) occurs.
Some of the ink in the machine has dried, and as a result the maintenance stopper motor cannot rotate or
the levers come loose.
NOTE: The following conditions make it easy for the ink to dry up (See Appendix 3 for more details):
- Low humidity
- Long intervals between machine usage
- Total period of usage is long
- Low Print Volume
Fixed ink Stepper Motor
Right Flushing Gate
Tech Service Bulletin No. J001/J003/J006/J007/J010/J011 – 021
Page 2 of 5
The shapes of some parts in the Maintenance Unit have been changed in two steps ("Step 1" and "Step 2"
See Appendix 1 for the details of the Step 1 and Step 2 modifications.
See Appendix 2 for the visual differences among the unmodified unit, the Step 1-modified unit, and
Step 2-modified unit.
See UNITS AFFECTED for the Serial Number cut-in of Steps 1 and 2.
1. Cycle power OFF/ON.
2. Install one of the modified Maintenance Units ("Step 1" or "Step 2").
NOTE: For customers experiencing a SC999, have them contact 1-800 Ricoh38 for replacement.
Posted on Feb 27, 2010
Hi pil3 ,
Delete current driver/software . Download and install latest driver from here ( select first your OS ) :
Best regards ,
Posted on Aug 27, 2011
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