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Mitel superconsole 1000 not allowing guest rooms to call front desk

The hotel I work in has a mitel superconsole 1000. Currently we can not receive any calls from guest rooms. From the rooms it rings when you dial but we do not receive the call at the front desk. I checked the manual and can not find an answer. Any suggestions?

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Posted on Jan 02, 2017

ynotphone
  • 192 Answers

SOURCE: Mitel superconsole 1000

Yes, there are things you can do to clear the locked out phone.
~ The locked means something is wrong with the phone -or- wiring to the room from the Mitel system...

Locked out is like leaving your phone off hook too long, you get that irratating beeping noise, then when the beeping stops, the phone is locked out to save power going to the set.

Ok ~ the first thing I would try, go to the set and play with it, hang everything up and test to see if you can get dial tone... the next thing is change out the telephone set, and test.

If you changed out the telephone set, and there is still a trouble, there maybe a wiring issue, in which case you will require a cable tech to test connectivity...

Posted on Mar 24, 2009

  • 1 Answer

SOURCE: Mitel superconsole 1000

We have the same problem at our hotel.
You can't fix it at the console, you need to go to the room and unplug the guest's phone from the wall for 10 seconds... reconnect and it is fixed.

Posted on Feb 16, 2011

  • 378 Answers

SOURCE: Trying to answer call in hotel back office Mitel

Attendant Directed Call Pickup
Description
The attendant can perform a directed call pickup from the console. This will permit calls to be retrieved before the recall timer expires or if calls have been transferred to the wrong extension.
Conditions
None.
Programming
Assign an access code to Feature 09 (Directed Call Pickup).
Enable COS Option 218 (Directed Call Pickup).
Operation
• Dial the Directed Call Pickup code.
• Dial the extension number of the ringing telephone - the call is connected.

Posted on May 01, 2011

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You can download a copy of the manual from here: http://www.manualslib.com/manual/525349/Mitel-Superconsole-1000-Sx-200.html

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Have you checked out the Manual? if not here is one > http://edocs.mitel.com/UG/EN/2ICP_SC1000_UG_R1_%20EN.pdf

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Attendant Directed Call Pickup
Description
The attendant can perform a directed call pickup from the console. This will permit calls to be retrieved before the recall timer expires or if calls have been transferred to the wrong extension.
Conditions
None.
Programming
Assign an access code to Feature 09 (Directed Call Pickup).
Enable COS Option 218 (Directed Call Pickup).
Operation
• Dial the Directed Call Pickup code.
• Dial the extension number of the ringing telephone - the call is connected.

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1 Answer

Mitel superconsole 1000


Yes, there are things you can do to clear the locked out phone.
~ The locked means something is wrong with the phone -or- wiring to the room from the Mitel system...

Locked out is like leaving your phone off hook too long, you get that irratating beeping noise, then when the beeping stops, the phone is locked out to save power going to the set.

Ok ~ the first thing I would try, go to the set and play with it, hang everything up and test to see if you can get dial tone... the next thing is change out the telephone set, and test.

If you changed out the telephone set, and there is still a trouble, there maybe a wiring issue, in which case you will require a cable tech to test connectivity...

Mar 23, 2009 | Mitel Lands Phones

4 Answers

Mitel superconsole 1000


We have the same problem at our hotel.
You can't fix it at the console, you need to go to the room and unplug the guest's phone from the wall for 10 seconds... reconnect and it is fixed.

Aug 23, 2008 | Lands Phones

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