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I finally found a part for my Dyson DC15 that I need only I'm not sure how to replace it with the new one. It's the top handle that has "DYSON" in big letters.

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How to repair a Dyson dc15 blows instead of sucks


Hi there, it's Jack at Dyson.

If dirt seems to be coming back out of your DC15 rather than being deposited in the clear bin, it's likely your machine is blocked. The filter may also need a wash. To check for blockages, please run through each of the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

1c345c46-dd55-4d82-aaec-b445a61b7908.jpg

It's also a good idea to give both parts of the pre-filter a wash - we recommend doing this at least once every 3-6 months in normal use. Use cold water without detergent, and allow at least 12 hours for both parts to dry completely before replacing them:


Following each of these steps should resolve the issue. If you would like any further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 03, 2014 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Where is the plunger located on a Dyson DC15 all floor model


Hi there,

I'm not sure which part of your DC15 All Floors you're describing, but if you take a look at our Support page for this model, you should be able to find the information you're looking for:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors

You can also download a copy of the user guide for this machine here:

http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc15_uk_manual_120710 pdf.ashx

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 12, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

How do I turn it on?


Hi there,

For information on using and maintaining your DC15, please refer to the user guide supplied with the machine - in case you don't have this to hand, you can download a copy here:
moz-screenshot-2.png
moz-screenshot-1.pngmoz-screenshot-3.pnghttp://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

You may also find our online Support page for this machine useful:

http://www.dyson.com/support/help.asp?article=32&product=DC15-SY-STD

I hope this helps - for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 26, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Picture of reset button on dyson ball


Hi there,

The advice on resetting your machine will depend on which model of Dyson Ball you own. If you have a DC15, you can reset the machine by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

If this is not the machine you own, please visit www.dyson.com and click 'Support', then select your model from the list.

If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 11, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

How to replace belt on a dyson DC 15


Hi there,

The DC15 uses a gear drive rather than a belt, and is equipped with a sensor which shuts off the brushbar if something jams it. If the brushbar is not rotating, the machine may simply need resetting. This is simple to do - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 20, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

No suction from main brush bar


Hi there,

I'm sorry to hear you're having difficulties with your DC15. If the machine doesn't seem to be picking up as well as normal, this may be due to a blockage. The filter may also need a wash. The easiest way to check for any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-SY-STD

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video embedded below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Jan 09, 2012 | Dyson DC15 All Floors - The Ball Bagless...

2 Answers

Where is the upright switch located on a dyson dc15 all floors thanks


Hi John,

I'm not sure from your question exactly which switch you're referring to on the DC15. However, you should be able to find an answer on our online support guide for this machine:

http://www.dyson.com/support/help.asp?article=527&product=DC15-SY-STD

You can also download a copy of the DC15 user guide, in case you don't have yours to hand:

http://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

I hope this helps - if you'd like any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Oct 29, 2011 | Dyson DC15 All Floors - The Ball Bagless...

3 Answers

Beater bar on Dyson upright won't turn when handle is lowered


I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Dec 20, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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