Question about Coffee Makers & Espresso Machines
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Posted on Jan 02, 2017
This is my second dcc-2000 with the same problem. I tossed the first one and in less than a year the second one exhibits the same issue. I called the Customer Service (1-800-726-0190). The rep told me to unplug the unit for at least 2 hours adding that this would let the system "reset itself". He then instructed me to run vinegar and water through it to clean the pumping system. I am doubtful about this solution but the rep assured me it would be replaced if I still have problems. It's worth calling CS to get it replaced, however, it seems that this model is flawed by design.
Posted on Aug 21, 2008
I went to Hamilton Beach site and read the troubleshooting. I followed there cleaning instructions and reduced grind time on my coffee and the machine is working perfectly again. I stressed over this problem for a long time before following their operating instructions. Have had the machine for over two years now and it's back to working perfectly. i.e. Run a pint of white vinegar through it. Wait 30 minutes and run another full vat of water....wait again and run another full vat of water. If you're grinding your own coffee, you may be grinding it too fine. Otherwise Hamilton Beach recommends the kind of coffee to use. Also the problem maybe too dense of a filter. This is all info I got on the H. Beach troubleshooting site. Good Luck !!! Mine is back to working great !
Posted on Dec 13, 2008
I found this solution on another post. Unfold a small metal paper clip and insert through the lower piercing needle of the cup holder to **** out any debris in the needle.Even a small piece of coffee or debris can slow the water flow through the cup.
Posted on May 01, 2009
The two most common reasons for overflow or underflow have to do with the carafe lid and the filter basket - they key to smooth flow with this coffee maker is making sure the filter basket and carafe lid are making the proper contact with each other so that the center knob on the carafe lid pushes slightly up on the filter basket spring. Make sure the carafe lid is completely closed. Make sure the filter basket is pushed all the way down. Make sure you are not using the gold tone filter and a paper filter at the same time. For some reason, I get better results when the handle of the carafe is resting against the right side wall. If everything is in place, I would suspect a problem with either the filter basket being clogged or some problem with the carafe lid - call Cuisinart as they should be able to order these parts for you.
Posted on Sep 29, 2009
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