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What are the jeweler's policies around warranties and returns?

The basic logistics of any other large purchase also apply to fine jewelry. Can the jeweler provide the ring you want in the timeframe you need?

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My watch glass fogs when I wear it on cold days


Yeah, it does not say it is waterproof, I have one they are "Water Resistant" to like 165' or some such nonsense. Anyway, if you paid for a warranty you can have it repaired by Diesel, this is the 1st watch I have ever purchased where they ask at the counter if you wish to purchase the manufacturers warranty. Mine was an extra $35 for the warranty. Yours may have been included in the price? If not your choice is deal with the fogging, repair it yourself, or pay a jeweler to repair it properly. You don't necessarily need jeweler's tools to repair it, but it is very easy to gouge the watch without them. New seals are available online. Personally I would take it to a jewelry store that offers watch repair. Your other option is to send it to Diesel, but you'll be paying for shipping/handling plus repair costs without warranty.

Dec 03, 2014 | Diesel DZ7257 Watch

1 Answer

CANNOT GET BACK OPEN TO REPLACE BATTERY


The back of your watch is attached in one of two ways. Look at the watch back. If it's smooth all around the circumference of the back, you have a snap-fit back. If, however, you see little notches cut into the edges--if they were extended, it would make the back look like a pizza that's been cut into slices--then you have a back that screws on and off. Pictures I've seen of your specific watch suggest to me that you have a snap-fit case back, though I'll include instructions about a screw-on back, just in case I'm wrong.

A snap-fit case back often has a small (very small) raised section at one spot of the rim; this is so you can insert a tool called a case knife and pop the back off. If you don't see that small raised section, you'll need to wiggle the blade of your case knife under the edge and gently apply leverage from there--it's usually easiest by one of the watch lugs, as opposed to near the watch crown. If you don't have a case knife, you can often use a thin (but tough!) knife blade to do the same thing. Remember, though, that applying this much force through a knife blade can distort or take a chunk out of your edge, so be prepared to sacrifice a knife or be prepared to re-sharpen it after this exercise. A screwdriver does not work very well; the blades are typically too narrow to provide good leverage without distorting the case back, and they may even gouge into the watch body. Avoid using them for this purpose. To increase the water resistance of watches, modern snap-fit case backs are often very tightly fitted--they're tough to get off, and even tougher to push back into position. I would not be surprised if you would need a jeweler's press to get the back of this watch back into position.

If, on the other hand, you have a case back with notches in it, you will need to unscrew the back of the watch. You'll need a special wrench to do this. There are lots of makers and models from a basic $5 "watch crab" to a $100 workbench-mounted device that works on all kinds of watches, including Rolexes. Again, because screw backs are usually tightly fastened to increase water resistance, simply using a pair of needle-nose pliers in the ridges probably won't work. Nor will using a screwdriver in one notch--these backs are designed to move when equal pressure is applied around the edges, and applying force in one area only locks things up. Under no circumstances try to pry off the back if you have a screw back -- this will damage the threads, and you'll probably never be able to get the watch back together again.

You can find case knives and case wrenches at many jewelry supply stores, mail order supply houses like Otto Frei (http://www.ottofrei.com/store/home.php?cat=296 will take you right to the watch repair tools), and on eBay. However, if you're near a Harbor Freight store, they sell a "watch battery changing kit" and jeweler's press for a pretty reasonable price. These aren't the ultra-high quality tools that a professional jeweler would use, but they'll be perfectly fine for changing the occasional battery for many years. I've probably closed 100+ watches using the inexpensive press I got from there.

If you can't close the watch case with your bare hands and don't have access to a case press, your safest bet may be to go to a jewelry store or jewelry counter in a department store and ask if they could close the back for you with the proper tool. You may have to tip them a few dollars, but that is still far cheaper than the cost of replacing a broken watch crystal.

May 29, 2011 | Watches

1 Answer

How do i put the back on the watch after changing battery


Your watch has a snap-fit case; the back is simply pressed back into position with firm pressure. The problem is that modern snap-fit case backs are often very tightly fitted to increase their water-resistance--they're tough to get off, and even tougher to push back into position. I would not be surprised if you would need a jeweler's case press to get the back of this watch back into place.

A case press is just what it sounds like: a device for clamping watch cases back together. It's designed to provide an equal amount of force around the edges of the watch back without putting that same pressure on the watch crystal (which could cause it to crack or break). I'm aware of two basic styles. One style looks vaguely like a big pair of pliers, but with two swiveling plates instead plier jaws. The other style, which I prefer, sits on a table or workbench and uses a lever to push down the top plate. In both cases, nylon jigs are inserted to match the size of your watch.

You can find case presses and other watch repair tools at many jewelry supply stores, mail order supply houses like Otto Frei (http://www.ottofrei.com/store/home.php?cat=296 will take you right to the watch repair tools), and on eBay. However, if you're near a Harbor Freight store, they sell a "watch battery changing kit" and jeweler's press for a pretty reasonable price. These aren't the ultra-high quality tools that a professional jeweler would use, but they'll be perfectly fine for changing the occasional battery for many years. I've probably closed 100+ watches using the inexpensive press I got from there.

If you can't close the watch case with your bare hands and don't have access to a case press, your safest bet may be to go to a jewelry store or jewelry counter in a department store and ask if they could close the back for you with the proper tool. You may have to tip them a few dollars, but that is still far cheaper than the cost of replacing a broken watch crystal.

May 28, 2011 | Timex Indiglo Analog Watch

1 Answer

I need change the glass.where?


It is possible for jewelers to order exact fit replacement crystals for many watches. However, generic replacements are not made for all watches. If your jeweler cannot perform this service (which may cost as little as $10 for common crystals), ask if the jeweler knows of a jeweler's specialty business that can custom-fit crystals. These small shops custom-grind crystals from blank stock and hand-fit them to your watch. Such companies used to be relatively common; today, most conduct operations via mail-order or exist in large cities like New York where there is enough local wholesale and walk-in business.
Department stores and chain jewelry stores rarely have the on-sight resources to service a broad selection of watch crystals. Seek out an independent jeweler or one that has a "we repair watches" sign displayed.

May 06, 2011 | Cerruti Genova Swiss #CT69051X403021 Watch...

2 Answers

WE NEED A NEW WATCH BAND FOR OUR F187GWBS NOT SURE WERE TO BUY ONE. WARRANTY COMPANY OUT OF BUSSINESS


If you are talking about the Field & Stream F187GWBS men's wristwatch, you can purchase replacement generic watch bands at a variety of locations. This watch takes a 22mm width band, and you can replace the original stainless steel band with a leather band for comfort or find a different brand of stainless bands.
If you prefer not to replace your own band, you still don't need a full-service, premium-priced jewelry store. Their replacement watch bands are also often twice as expensive as ones you can find at a discount store or in a shopping mall watch kiosk. Many watch kiosks offer free or low-cost band replacement if you purchase a band from them.

May 05, 2011 | Watches

1 Answer

I have a Givenchy necklace with a broken clasp. I need to purchase a new clasp and have it attached to my necklace. Who does this sort of repair or where can I purchase a new clasp?


Just about any local jewelry store can repair this. Just go to the yellow pages in the phone book and look under jewelry repair. I know that Zale's and Clark's Jewelers can repair it. And they should have a new clasp also.

Nov 30, 2010 | Givenchy Watches

1 Answer

I JUST PURCHASED A NEW ELGIN LADIES WATCH ONLINE AND IT NOT WORKING. WHAT DO I DO?


If you are able to, send it back where you got it, most companuies have 30day return policies...if its been longer take it to a reputable jeweler or watchmaker and have the battery replaced...sometimes watches have been sitting in a warehouse for awhile before they are sold and the batteries have run down.

Nov 09, 2009 | Elgin Watches

1 Answer

Good day! i bought this watch for my brother on his birthday. it was very pleasure for him. But! The band is very short!


Unfortunatly, He will likely need to purchase a long strap. Perhaps the point of purchase can assist you, or many generics are out there and generally available form independant jewelers.

Oct 17, 2009 | Gevril 2 MENS MASTERPIECE AUTOMATIC WATCH...

2 Answers

Dead battery on nixon insider watch!


The insider has not one, but FOUR batteries. I took it to my local jeweler for replacement and the watch never worked the same again. I suggest you return to Nixon for battery service.

To Nixon's credit, their warranty dept. replaced my watch after trying to fix it.

Dec 12, 2008 | Nixon Insider NIX0033 Wrist Watch

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