Question about Symbol M2004 Barcode Scanner

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Cannot Get Symbol m2004-i290 cyclone to work with Beetle /M

I am having trouble getting my Symbol M2004-I290 Barcode Scanner to send data to my POS software or even to any other program on the Computer system which is a Beetle /M. It is running Windows XP. I have connected it to one of the serial ports on the back of the computer COM 4.

I would be grateful if anyone ould help me fiind a solution to this. Please Contact me if more information is required.

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Hi, the link in this otherwise excellent article is dead - Symbol appear to have been absorbed by Motorola and you can't get a direct link from their site. To get to the reference guide, go to, wait for the re-direct to Motorola, then look under 'Products' for Barcode Scanners. Click that and type "M2000" in the 'Describe your problem' field. First result should be the Product Reference Guide.

Posted on Apr 28, 2010

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When connecting to a serial port there are a couple of things that could be causing the issue. The biggest problems are usually one of these:

  1. The app does not accept serial data.
  2. The RS-232 settings of the scanner and serial application do not match.
  3. The cable issue.
  4. The data is not using the termination character the application needs.
Are you using a Symbol 25-32465-20 or CBA-R01-S07PAR cable?

If so, do you know for sure your application accepts serial data? The scanner puts the data on the COM port and the application takes it from there. A good test is to try the scanner in Hyper Terminal if you have it. It is usually listed under: Programs>Accessories>Communications.

The M2004 series scanners default to 9600 baud (or bits per second), 8 data bits, 1 stop bit, no parity and no hardware or software flow control.

When starting HyperTerminal you may have to go through a screen that asks for a phone number. Just enter something and click OK to get to the next screen (sorry I can not remember exactly what that screen looks like- once it is set you do not see it again.) Next will be the Connection Description window. You will name the session (name it anything you would like) then click OK. Next is the Connect To box. Select your COM port in the Connect Using box, the first three boxes do not matter. When you click OK a Properties window will open. Most likely you will only have to change the Bits per second to 9600 and the Flow control to None. When you click OK your session should be active. You will have a blinking cursor in the upper left corner and in the bottom left portion of the window you should see the session time counting up. You can now try to scan a barcode. If the data shows up you know the scanner and cable are both working.

If you know your application accepts serial data (Word, Notepad, Excel do not) then it may be the application needs to see a carriage return at the end of the data. The CR is added by scanning Scan Options, Data Suffix, Enter from the M2000 Series Product Reference Guide. Test the scanner. If you still do not get data scan Scan Suffix, 1,0,1,3. Again all of these barcodes are in the M2000 PRG which can be obtained here:

Hopefully this information will be helpful in getting the M2004 working.

Posted on Jul 24, 2009

  • 2 more comments 
  • sachu211 Aug 03, 2011

    i have exct problem and i did that and is not working i dont know why

  • Symbscanners Aug 05, 2011

    As of 5Aug2011 the link I provided is still good. Motorola still uses the website.

  • Symbscanners Aug 05, 2011

    Did you test the scanner in Hyper Terminal with the settings I suggested and are using the RS-232 cable listed?

  • sachu211 Aug 29, 2011

    yes i did and it work fine but i am useing (rms 2.0.04 Microsoft rms ) and is not showing any data



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