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Exclamation mark showing on screen. Tried restarting but did nothelp

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  • Brad Brown Apr 19, 2017

    Hi Brenda burdette, I want to help you with your question, but I need more information from you. Can you please add details in the comment box? Make model operating system etc.

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Before I can help you much at all, I need to know what kind of machine you are running, and the operating system you have installed on it, and whether you have any other alternate way to boot that machine ... such as a CD, DVD, or flash drive that has a bootable operating system on it.

Posted on Apr 19, 2017

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Click the Start button, click Control Panel, click System and Maintenance, and then click Device Manager.


If you are prompted for an administrator password or confirmation, type the password or provide confirmation


In the list, double-click the type of device, and then locate the specific device that isn't working properly.


If an exclamation mark appears next to the name of the device, Device Manager can't find the device driver. Go to "Use Windows Update to find a device driver."


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Just remove the device with exclamation mark from device manager and restart your system. When your system restart again, automatically, it will detect the new hardware and install it properly.

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Hp dv6917cl computer does not show cd rom on screen unable to boot from cd drive or use cd drive at all. tried switching drive out still same problem light comes on during start up on the drive door but...


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