Question about Dell Dimension 4700C PC Desktop

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Cannot connect to internet. I had internet connection over telephone modem before Hard drive crashed. I replaced HD and could not connect to internet. Dell was no help at all. I signed up for Verizon DSL and was sent a modem. I installed modem but still not able to connect to internet. Verizon support tells me modem does not recognize network interface card. What can I do? Thank you very much for any help.

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  • rrutkowski Jul 24, 2009

    I cannot try any of your suggestions until tomorrow, which I will do then and respond to you. I do want to thank you for staying on top of this.

  • Fernando Torres
    Fernando Torres May 11, 2010

    First thing we need to check is what OS you are running and whether the Network Device and Driver is installed. Now telephone modem is DSL.. can you provide details on that because if you say you installed the modem that it should work. Also, have you run the IPCONFIG command if you system has a microsoft OS

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  • Master
  • 724 Answers

I bet you are using the phone modem that canme in your machine. You need to connect the Network card ( Ethernet Card) and make sure the drivers are working. Find it is System, Hardware, device manager, look for ethernet.
Connection icon and see if the netcard driver is installed.Connect the cat5 cable that was sent to you with the DSL modem box. It chould be a yellow cable... It only fits one way and in a maked plug on the DSL modem and into the network card in the computer. Everything there after should go automatically.

Posted on Jul 24, 2009

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