Question about Samsung Washing Machines
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Posted on Jan 02, 2017
This has happened to me twice. Both times I found the drain pump seized up with
1st time) The right rim from a pair of reading glasses
2nd time) A plastic toothpick
Both times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.
This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,
Posted on Feb 14, 2009
here is the most common cause for this problem, according to the Samsung repair guy that was here to fix mine today.
On these washing machines it is possible for some debris (in my case it was a small screw from my packet) to make its way passed the drum and into the pump. Once this happens then the impeller of the pump becomes restricted or completely blocked which will result in the above mentione symptoms.
On some machines the pump is on the front, on others at the rear of the machine. In my case it was at the rear, removing the rear panel will allow easy access to it. Have a bucket ready, when the hose is removed from the pump the water will be draining from the machine. 3 bolts and a hose clamp on the inlet and another on the outlet hose. Disconnect the electrical plug from the pump and you can remove it from the machine for cleaning. A very easy job, requiring little skills and not much in terms of tools. (make sure machine is UNPLUGGED from AC outlet)
Remove obstruction(s) from pump and reinstall in reverse order of disassembly. The guy says these pumps are really tough so if you hear it buzzing, trying to go while it's jammed it's a good sign it will work. If not, replacement will be necessary.
Cost me $140. Could have been worse I suppose. Advise: Empty pockets BEFORE washing clothes...
Posted on May 26, 2009
"ND" means "Not Draining". I have the same washer, and when I get this problem, it's usually because I've tried to wash something that is causing over-sudsing (like a bath robe that was previously washed in an inefficient washing machine which left a lot of soap behind).
I find that turning the machine off, then selecting "Rinse and Spin" works. I suppose if it's a serious Not Draining problem, it could be that the drain hose is clogged somehow -- start by making sure they're not kinked.
Posted on Oct 04, 2009
The nd error code stands for No Drain.
Try following the steps here:
You will need to slide the unit forward to access the pump if there is no access panel on the lower front. If the clean out access panel is on the lower front bail the water from the washer and twist the filter head counter-clockwise. If the front panel does not have the access panel the washer will need to be slide forward. With the washer pulled out the back access panel can be removed. With the panel removed, the drain pump will be visible. Remove the two hoses on the pump followed by the two 7/16 bolts that mount the pump down. With the pump off, you can now remove the debris inside.
Put the washer back together and test for proper operation. If the error code comes back this means that the pump is clogged again or the pump has failed and would need to be replaced.
I hope this information helps you. A 4-thumbs up rating is greatly appreciated. :)
Posted on Jun 07, 2011
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Sep 27, 2015 | Washing Machines
Mar 24, 2015 | Samsung WF337AA Front Load Washer
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Hello & Welcome to FixYa
ND error in your Samsung Front Load washer indicates no drain issue. To start with check the drain hose for any clogs and try cleaning it, then check restriction in drain pump assembly or loose wire at the pump. Please get back to me if you have any other questions.
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Hello & Welcome to FixYa
ND error in your Front Load washer indicates no drain issue. To start with check the drain hose for any clogs and try cleaning it, then check restriction in drain pump assembly or loose wire at the pump. Please get back to me if you have any other questions.
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