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My dyson has a burning smell - Dyson Vacuums

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Motor overheating, phone dyson 5 year warrenty will fix this free of charge

Posted on Aug 24, 2017

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Posted on Jan 02, 2017

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Samyfam
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SOURCE: My dyson dc14 has a strong burning smell

A DC 14 has two belts - one that connects the motor ourput to the clutch mechanism (the dial that lets you turn off the brush rotation completely is part of the clutch mechanism), and another that connects the clutch to the brush bar.
Unfortuneatley, the one that connects the motor to the clutch is hidden under a plastic cover so is very difficult to check.
With the machine running, and NOT in the upright position (i.e. as if you were vacuuming a floor), make sure the brush bar is actually rotating. If it isnt, you need to check both belts and the clutch. Due to the cover being held by three "Torx" screws, one of which is very difficult to get at, this isnt easy.

If the brush bar is rotating, then the burning is an indication the motor is about to fail. Motor replacement is possible depending how good your DIY skills are, and again you'll need "Torx" drivers to dismantle it. Website www.dysonmedic.com has some very good info.

Posted on Oct 10, 2009

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Hi there, it's Jack at Dyson.

If your DC19dB's motor is making a burning smell in use, please do not continue to use your machine until we can arrange for a qualified Dyson engineer to inspect and repair your vacuum.

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If your DC24 smells of burning, please do not continue to use the machine as a precaution. I would encourage you to get in touch directly so our experts can provide further assistance. If a repair or replacement part is needed, we can confirm if this is covered under your Dyson guarantee.

When you have your machine to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there,

I'm sorry to hear you've had difficulties with your DC24. If you can smell burning coming from the machine, please don't run it again. I'd encourage you to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this. It'll help if you have the machine to hand when you call.

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I'm sorry to hear you're having difficulties with your DC24. If you can smell burning, I'd advise you not to run the machine again, and to get in touch with us directly so we can provide further assistance to help resolve this. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

Best wishes,

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http://www.dyson.com

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MY DYSON DC24 SEEMS TO BE OVERHEATING


Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the machine smells of burning, I'd advise you not to turn it on again, and to get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

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Sorry to hear about the problem you're having with your DC24. If you can smell burning, I'd strongly recommend you stop using the machine and get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some troubleshooting steps over the phone, and provide further assistance.

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1 Answer

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i am afraid that is ur motor that has blown this can be easily repaired by dyson ring the no. on the vac full service and repair only £60

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I had the same problem with my DC15. With the brushes going it smelled like burning hair (bad). I had cleaned the brushes many times and it didn't seem to help. I even took it into a Dyson authorized repair shop and they couldn't find anything wrong with it. As a last resort I called Dyson 866-693-9766 1-866-My-Dyson. I was on hold for about 15 minutes before getting a live person. He had my problem diagnosed in literally 1 minute. I had hair wrapped around the spindle, inside the brush/roller mechanism. He walked me through taking apart the brush mechanism (super simple only using a quarter). There was a TON of hair crammed around the spindles and inside the brushes. All wrapped very tightly. I hung up with him to do the cleaning. It took some time and I had to use tweezers to get inside the rollers/brushes. But I got it all, put it back together (which was really easy) and tested it out. No burning hair smell at all. FIXED!

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