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Moter is smelling like it's burning


Hi there, it's Jack at Dyson.

If your DC19dB's motor is making a burning smell in use, please do not continue to use your machine until we can arrange for a qualified Dyson engineer to inspect and repair your vacuum.

When you have your DC19dB easily to hand, please contact the freephone Dyson UK Customer Helpline on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

We'll look forward to speaking with you. Once we've taken some additional details we should also be able to confirm if a repair is covered under your free 5-year Dyson parts and labour guarantee.

Mar 12, 2015 | Dyson Dc19db Multi Floor Cylinder Vacuum...

1 Answer

Dyson dc24


Hi there, it's Jack at Dyson.

If your DC24 smells of burning, please do not continue to use the machine as a precaution. I would encourage you to get in touch directly so our experts can provide further assistance. If a repair or replacement part is needed, we can confirm if this is covered under your Dyson guarantee.

When you have your machine to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Jul 28, 2014 | Dyson DC24 All Floors Upright Cleaner...

1 Answer

Dyson dc 24 burning smell and cracking noise and brush not going round..


Hi there,

I'm sorry to hear you've had difficulties with your DC24. If you can smell burning coming from the machine, please don't run it again. I'd encourage you to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this. It'll help if you have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 26, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 brush not working and a smell of burning


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If you can smell burning, I'd advise you not to run the machine again, and to get in touch with us directly so we can provide further assistance to help resolve this. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

MY DYSON DC24 SEEMS TO BE OVERHEATING


Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the machine smells of burning, I'd advise you not to turn it on again, and to get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 16, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson DC24 is making strange noise. When Vacuming. Also I noticed a smell coming from it to it kind of smells like something is burning.


Hi there,

Sorry to hear about the problem you're having with your DC24. If you can smell burning, I'd strongly recommend you stop using the machine and get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some troubleshooting steps over the phone, and provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 20, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

We have a DC14 burning smell then not working


i am afraid that is ur motor that has blown this can be easily repaired by dyson ring the no. on the vac full service and repair only £60

Mar 20, 2010 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson DC07 keeps cutting out and smells of


does it smell like an electrical burning smell? sounds like your motor has went bad.

Mar 06, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson absolute 17 animal smells like its burning when turned on also has terrible noise...nothing wrong with belt already checked it..so what's going on


I had the same problem with my DC15. With the brushes going it smelled like burning hair (bad). I had cleaned the brushes many times and it didn't seem to help. I even took it into a Dyson authorized repair shop and they couldn't find anything wrong with it. As a last resort I called Dyson 866-693-9766 1-866-My-Dyson. I was on hold for about 15 minutes before getting a live person. He had my problem diagnosed in literally 1 minute. I had hair wrapped around the spindle, inside the brush/roller mechanism. He walked me through taking apart the brush mechanism (super simple only using a quarter). There was a TON of hair crammed around the spindles and inside the brushes. All wrapped very tightly. I hung up with him to do the cleaning. It took some time and I had to use tweezers to get inside the rollers/brushes. But I got it all, put it back together (which was really easy) and tested it out. No burning hair smell at all. FIXED!

Nov 21, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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