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Getting the Dyson cleaner to 'suck' strongly again.

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Check all the filters and thoroughly clean them
Make sure there are no blockages, even the smallest of objects can affect suction.
Make sure there are no split or damaged tubes or pipes.

Posted on Apr 18, 2017

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Dc 14 does not suck very well when on carpets massive suction through wand


Hi Diane, it's Jack at Dyson.

If your DC14 isn't picking up well on carpets despite having strong suction through the wand, there are some simple troubleshooting checks you can run through. I understand you've checked for blockages and washed the filter, but there may be something you've overlooked. These checks will help you determine if there's a blockage or another issue that may be causing this: http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/loss-of-performance

If you'd like further advice after giving each of these diagnostic checks a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 18, 2015 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

How to fix D1 dyson animal wont suck


Hi there, it's Jack at Dyson.

I'm not sure from the information you've provided exactly which model of Dyson Animal vacuum you own. However if it's not picking up as well as it should be, it's likely there's a blockage somewhere in the machine, and the filter(s) may also need a wash.

For help getting your vacuum up and running again, please visit www.dyson.com and click 'Support'. You'll then be able to identify your machine from the list and access a selection of illustrated troubleshooting guides to walk you through resolving the issue.

Alternatively you're welcome to contact our experts directly for assistance if you'd prefer. You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 19, 2014 | Dyson Vacuums

1 Answer

How do you unjam a dyson wand?


dyson vacuum cleaners have a fine screen filter that looks like a white plastic ring with a fine screen this needs to be cleaned or your vacuum cleaner will not suck.
see filter in video http://www.youtube.com/watch?v=8TUi7xJQ82c

Aug 08, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc25 floor part will not ****


Hi Mike, it's Jack at Dyson.

The cleaner head has to form a close seal with the floor surface for high pick up. Just placing a hand under the cleaner head will not cover the entire soleplate, and therefore you won't get an accurate impression of the suction power.

You can test it by turning the machine on, reclining it into the vacuuming position, turning off the brush bar using the silver brush control switch (next to the red on/off switch), then placing the cleaner head onto a sheet of newspaper or something similar. You will see the paper seals closely with the soleplate.

If you're still concerned after you've tried this, please get in touch with us directly. Our experts are on hand to help, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Jun 30, 2013 | Dyson DC25 All Floors Bagless Upright...

1 Answer

When the Dyson is upright and the removable parts to check for blockages are removed , sucking is strong. when the side one is reattached, the suction diverts to the outlet/slits on the bagless bin


Hi there,

I'm sorry to hear you're having difficulties with your DC14. From what you've described, it sounds as if the suction relief valve is activating because there may be a blockage in the cleaner head, or the internal hose.

The easiest way to check for and remove any blockages is to detach the internal hose by following the steps shown in the video below. Once you've removed any obstructions and replaced the hose, you should find this resolves the issue.

If you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support


Nov 20, 2011 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

My dyson dc11 has just stopped after sucking space saver bags


Hi Philip,

Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Oct 31, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Dyson cylinder i was sucking a vacuum space saver bag and my vacuum just stopped


Hi Philip,

Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Oct 31, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

I am having problems with the hose, it is collapsing when I try to use it to sweep furniture and baseboards. I have checked for any blockage and cleaned all the filters the bar for the carpet works fine...


Hi there,

Sorry to hear you're having difficulties with your Dyson cleaner. It's normal to experience some resistance from the hose during use due to the cleaner's very powerful suction.

However, if you're concerned that the resistance feels unusually strong, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your cleaner. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 16, 2011 | Dyson Vacuums

1 Answer

Its still sucking when you use the tube, and the beater bar still spins. Its as though its not getting close enough to the carpet


Hi there,

Sorry to hear you're having difficulties with your DC07. To check everything is correct with your cleaner, and for help locating and removing any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

Hopefully this should resolve your issue. However, if you've run through these steps and are still concerned about your cleaner's performance, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Customer Service

Aug 08, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Not sucking up


http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=34218&thid=565461
Not sucking up
Posted by Smudge935 on May 02, 2008
Hi, I have a Dyson DC05 and initially it sucks up ok then stops. On investigation the dust particles are ending up in the pre-motor filter instead of the canister.
I have checked for blockages, and cleaned filters. Any ideas????


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
Something is blocking the path of the dirt to the canister and it should not be going directly to the motor filter (diverter valve) that is supposed to be a backup just in case. So that the motor does not burn up, please check with you local vacuum cleaner dealer for a schematic or a product breakdown.

So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/homepage.asp
Contact Us
1-866-MY-DYSON
(1-866-693-9766)

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May 02, 2008 | Dyson DC05 Cylinder Bagless Canister...

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