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Posted on Jan 02, 2017
go to administrative tools THEN SELECT SERVICES. STOP THE PRINT SPOOLER SERVICE. then see if the item is still in the print queue.. if so delete it .. but I think it'll go away when you stop the service. when it does.. restart the print spooler
Posted on May 20, 2009
I've had this problem several times, and the only solution is to restart your system. Once rebooted, the printer will continue printing your other documents
Posted on Jun 07, 2009
Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL
You need to delete both of these files then power off and power on your printer to be able to continue printing.
Posted on Sep 24, 2009
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