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mrs. justice u should have a setting knob that says freezer colder and by adjusting that knob a little making the frezzer colder so the ice frezzes faster. the faster it frezzes the faster it will dump making more ice. but if that dont work then that box should be equiped to have the more up to date one that has a fan in the ice maker that makes it colder and makes ice faster.. remeber the colder the faster the ice should make. ok try that. later gator.
There is usually a button on the control panel to lock the the water and ice. Since it is both this is the most likely cause. If your controls are not locked the the control panel is probably lacking power somewhere and will need in depth troubleshooting.
Take out the freezer bins and look at the very rear of the freezer compartment. This is where your ice maker fan is. If it is caked with ice you have to defrost it. It's a pain, but it fixed my problem.
The more "frozen items" in the freezer, the less of an impact the introduction of a non-frozen item (water in ice maker) will have. Hence a freezer full of frozen item will freeze water faster than a empty freezer but the difference would be negligible.
My husband repaired our ice maker after our repairman failed to show to replace the entire unit. He removed the front panel and then the next panel fastened by 2 screws. A white plastic piece can be seen as the ice exits the unit, which is poorly designed and literally gets stuck to the left. He slid the piece to the right and vuala! It works. He is looking for a rubber piece or something that will keep the piece pushed to the right, as it seems due to the poor design that this type of malfunction will happen again... good luck!