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My Dyson 'animal stick vacuum is only lasting for 2 or 3 minutes, does it need a new battery, and if so how do I get one?

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Http://shop.dyson.com.au/spare-parts?&mkwid=sMX46SzH0_dc&pcrid=154783644941&pkw=dyson%20spare%20parts%20canberra&pmt=e&gclid=Cj0KEQjw8tbHBRC6rLS024qYjtEBEiQA7wIDedPuqGxeSsq0nj09NQG63_2o9WvoZtNTZHtMMDhox7gaApTF8P8HAQ
Sydney
1800 239 766
8 - 10 Mangrove Lane
Taren Point NSW 2229
Sydney service centre is open
Monday - Friday 8.30am - 4.30pm
Give them a call !

Posted on Apr 18, 2017

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Dyson V6 Animal cordless does not suck very well. No blockage of any kind, and all filters have been cleaned.


Battery not fully charged possibly needs replacing. If a battery is not fully charged it will run only half speed with no suction.

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I would contact Dyson. It sounds like you may have a defective battery. Considering Dyson products cost an arm & leg, I would want this fixed/replaced under warranty.

Dyson customer service: 1 (844) 679-1647

https://www.dyson.com/contact.aspx

https://www.dyson.com/support.aspx

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I have a new Dyson DC44. It has a screw rather than a push button to remove the battery. I bought a spare battery. When I unscrew/loosen the screw, the screw won't come out and the battery won't pull


Hi Mike, it's Jack at Dyson.

Our cordless vacuums including DC44 Animal now include a fixed battery which is not designed to be removable in everyday use. As DC44 offers a runtime of up to 20 minutes of high, constant suction, we've found Dyson owners don't usually need an additional battery to complete cleaning tasks.

The battery is removable if it ever needs to be replaced, but we would advise against attempting to swap the batteries in normal use as the machine isn't designed to be used in this way.

For further advice I'd encourage you to contact our Support team directly - you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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