Question about Dyson Vacuums

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I have purchased a Dyson and when setting it up noted that there should have been a charger this was not in the box please advise

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If it's a rechargeable model, then a charger will be required. If you are sure that it's not in the box then you will need to return it.

Posted on Apr 18, 2017

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Dyson canada doesnt recognize my s/n so cannot register..also a bar code scan is mentioned but not available. Please advise


Hello, this is Ava with Think Crucial.

You may register your Dyson cleaner with the link provided belowL

https://www.dysoncanada.ca/en-CA/product-registration/select-product.aspx

I also suggest getting in touch with Dyson support in case you are not able to successfully register your cleaner. Their phone number is 1-877-397-6622 and email address is service@dysoncanada.ca

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Feb 10, 2017 | Dyson Vacuums

1 Answer

Charger for DC35 vacuum cleaner has failed. The green indicator light does go on when the unit is plugged in. The battery is not charging.


Hello, this is Ava with Think Crucial.

You may purchase a replacement battery and charger for your Dyson DC35 from our online store. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 30, 2017 | Dyson Vacuums

1 Answer

My dyson animal corless has a blinking red light and will not chareg. How do i fix this


Hello, this is Ava with Think Crucial.

There are possible reasons why your Dyson unit flashes a red light. If the red light flashes with the machine in the charger, the battery may be outside of its temperature range. Remove the battery from the charger and leave at room temperature until the red light no longer flashes when placed in the charger. Also, ensure that the filter is correctly positioned within the main body, with the metal sensor in the bottom left-hand corner facing the main body. If the problem still doesn't fix, I would suggest to get in touch with Dyson for more troubleshooting guide. Dyson number is 1-844-679-1647.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 21, 2016 | Dyson Vacuums

1 Answer

GREEN LIGHT FLASHING ON THE CHARGER for dyson vacuum


Hello, this is Ava with Think Crucial.

If the flashing green light is fast, it indicates that the battery is operating outside of its optimum temperature range and you need to store the machine at room temperature. However, if it's a slow flashing green light, it is advised not to use your vacuum and contact Dyson right away for further instructions. Dyson number is 1-844-679-1646.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 12, 2016 | Dyson Vacuums

1 Answer

I have been using Dyson DC34 and DC35 for a few years. A few months back, one of the charger stop working, yesterday the other charger also died. Is this common to Dyson charger?


Hi Aarie, it's Jack at Dyson.

I'm sorry to hear you've had difficulties with your Dyson chargers - we certainly wouldn't anticipate multiple issues as you've described. The charger is backed with the same 2-year warranty as our cordless vacuums, and I would encourage you to contact us directly so we can see if we're able to help.

When you have your vacuums and chargers easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Apr 20, 2015 | Dyson Vacuum DC34 Cordless Vacuum Cleaner

1 Answer

Dyson dc31 won't charge


Sounds like the charger is bad. It is 24vdc output, so you can check with a voltmeter. It probably blew the fuse inside since it isn't lighting the green charge light. There are replacement chargers for this for under $20.

Dec 04, 2013 | Vacuums

1 Answer

Need to buy new battery charging device for the Dyson #31 vacuum cleaner, old one was lost.


Hi there,

If you want to purchase a new charger assembly, you can order one directly from Dyson. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can order one online from www.dyson.com.

Kind regards,

Jack
Dyson Customer Service

Aug 07, 2011 | Dyson DC31 Animal Bagless Handheld...

1 Answer

I put a new battery in my 5 year old Dyson DC16, after a couple minutes in the charger the vacuum turned itself on and ran until the motor (circuit board) burned up. I bought a new Dyson motor assembly...


Hi there,

Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

Alternatively, we could arrange to have the cleaner returned to us for further inspection.

In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...


Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Jan 31, 2010 | Dyson DC16 Root 6 Bagless Handheld...

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