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Pull the wand out to remove the screws from the back holding the switch cover, then release the tabs holding the switch cover to remove it to gain access to the main and brushroll switch. There is also a switch down in the ball that activates when the handle is reclined into the vacuuming position.
I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyways for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring.
I'm sorry to hear about the issue you're having with your DC25 Animal. If the on/off switch doesn't seem to be working correctly, it's probably best if you get in touch with us directly, so we can help you resolve this as quickly as possible.
You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
hi. it sounds like the catch on the switch is stuck or broken. it may be worth spraying it with an electrical switch cleaner to see if that helps. if not, you will have to replace the switch as they are not repairable. switches can usually be bought from electrical repair shops . the switch and wires are basic enough, but unclipping the plastic around the switch can be tricky, and usually involve at least one hidden screw on a dyson, so you may want to consider getting an experienced repair engineer to do the job, to avoid damaging the plastics.
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